Provider Updates

The Jiva Production Environment will be down for maintenance at 8:00 PM EST on October 31, 2026. The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal. On this date, Jiva Production will not be accessible: Start Date and Time:...

Effective November 23, 2026, Out-Of-State Laboratory and Radiology providers with Billing Taxonomy 291U00000X or 335V00000X must include both the Ordering Provider and the Service Facility Address on claims. Claims submitted without this required information will be denied. CMS-1500 Claim...

Under the Consolidated Appropriations Act, 2022 (CAA), Alliance Health requires practitioners to review and confirm their provider directory information every 90 days. Practitioners should verify that the following information is current and accurate: Practice name Practice...

DHHS is inviting members of North Carolina's mental health workforce who support people with serious mental illness to share their perspectives on involuntary outpatient commitment, known in North Carolina as assisted outpatient treatment (AOT). AOT involves court-ordered participation in...

Foundations and Applications of Play Therapy: Theory, Trauma-Informed Practice, and Evidence-Based Interventions for Children and Adolescents Date: November 12, 2026 Time: 9:00AM - 12:15PM Play therapy is a developmentally responsive and evidence-supported approach for addressing...

A Message from NCTracks on Behalf of NC Medicaid LME/MCOs and Innovations waiver providers may attend one or both of the following office hour sessions. DHB staff will be available to answer questions on the attestation, documentation standards and reporting requirements. Registration or...

Under the North Carolina Medicaid 1915(i) Home and Community-Based Services (HCBS) option, short-term goals and progress updates must be carefully documented to maintain compliance, demonstrate clinical necessity, and support authorization renewals. For Prior Approval Requests (PARs) and annual...

Alliance invites all contracted providers of BH/IDD/TBI services to attend the Alliance Advisory Provider Council (BH/IDD/TBI)) every fourth Tuesday of the month from 1:00 p.m. to 3:00 p.m. All participants must register to attend.  Registration links are listed below. The first hour of the...

North Carolina is launching a Statewide Traumatic Brain Injury (TBI) Provider Collaborative—and you’re invited to the kickoff event! As TBI services expand statewide, the need for well‑supported, well‑connected providers is more important than ever. This collaborative will bring together...