Skip to main content

NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

Alliance Health
Provider Support: 855-759-9700
Provider Portal Log In AllianceHealthPlan.org

Provider Central Search

Use the search function below to search Provider Central

Home / Provider Central / Auth / Billing and Claims

Billing and Claims

This page provides a variety of general information related to the submission of claims and the reimbursement for services.

Laptop computer

Alliance is committed to ensuring that network providers are aware of the information necessary to provide care to individuals served by Alliance and are able to comply with Alliance’s requirements. Below is general information related to the submission of claims and the reimbursement for services.

Feel free to contact your claims staffer if you have additional questions or concerns.

Alliance Health Claims Team

Technical Assistance and Contacts

Claims technical assistance continues to be available to providers using virtual technology. Providers may schedule the remote session directly with their assigned claims research analyst.

Contacts
Tina Everett, Claims Supervisor, 919-651-8817, [email protected]
Tasha Jennings, Eligibility & Enrollment Supervisor, 919-651-8527, [email protected]
Marylin Madison, Claims Supervisor, 919-651-8450, [email protected]


Claims research analysts


Eligibility and enrollment specialists

Benefits and Services

Alliance Health authorizes an array of Medicaid and non-Medicaid (state-funded) services for individuals with mental illness, substance use disorders, and intellectual and developmental disabilities who reside in Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake counties.

For details on benefit plan coverage, please visit our new Benefit Plan Service Details tool.

UM Resources – I/DD

Claims Information and Resources

On this page, you’ll find a variety of information and resources to assist you in the claims preparation and submission process, including instruction manuals and Alliance Medicaid and non-Medcaid rate sheets.

Out-of-Network Authorizations

Alliance makes every effort to first link consumers with Network Providers, but will consider enrolling an Out-of-Network Provider if a Network Provider is not available or accessible to the enrollee.

Invoice and Travel Reimbursements

Invoices must be submitted on the most current fiscal year Invoice Template, exclude sales tax paid, and include supporting documentation.
This page was last reviewed for accuracy on 07/06/2021

Alliance Provider Support is available to answer provider questions about authorization, billing, claims, enrollment, ACS, or other issues.

Call 855-759-9700 Monday-Saturday from 7:00am-6:00pm.