Sign Up:
- Instructions: Jiva Provider Portal Service Agreement Instructions-Behavioral Health
- Service Agreement: Jiva Provider Portal Service Agreement-Behavioral Health
- Add Employees to Agreement: Jiva Provider Portal Service Agreement-Additional Sign-up-Behavioral Health
- Instruction on Creating a Digital ID for a Signature in Adobe Acrobat
User Guides:
- Inpatient BH: Jiva Provider Portal User Guide-Behavioral Health Inpatient (IP)
- Outpatient BH: Jiva Provider Portal User Guide-Behavioral Health Outpatient (OP)
Additional Training Resources:
- Instructions for our training platform: KnowledgePoint Quick Reference Guide:
- Jiva Provider Portal Questions and Answers
Physical Health Forms and Instructions
Sign Up:
- Instructions: Jiva Provider Portal Service Agreement Instructions-Physical Health
- Service Agreement: Jiva Provider Portal Service Agreement Packet-Physical Health
- Instruction on Creating a Digital ID for a Signature in Adobe Acrobat
User Guides:
- Inpatient PH: Jiva P rovider Portal User Guide-Physical Health Inpatient (IP)
- Outpatient PH: Jiva Provider Portal User Guide-Physical Health Outpatient (OP)
Additional Training Resources:
- Instructions for our training platform: KnowledgePoint Quick Reference Guide:
- Jiva Provider Portal Questions and Answers
General Resources
KnowledgePoint Quick Reference Guide
Jiva Provider Portal Questions and Answers
Instruction on Creating a Digital ID for a Signature in Adobe Acrobat
Questions regarding the Jiva service agreement forms? Contact your assigned Network Relations Specialist.
Questions about Okta single sign-on or the Jiva Provider Portal? Email ProviderHelpdesk@AllianceHealthPlan.org or call 855-759-9700.
Questions about specific authorizations? Email UMSupervisors@AllianceHealthPlan.org.
Questions about claims and claim denials? Reach out to your Claims Specialist or email Claims@AllianceHealthPlan.org.
