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NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

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Electronic Visit Verification (EVV)

What is Electronic Visit Verification (EVV)?

Section 12006 of the Twenty-First Century Cures Act (Cures Act) and The Centers for Medicare & Medicaid Services (CMS) requires that states begin utilizing an electronic visit verification system (EVV) for a number of select services within NC Innovations and TBI Waiver programs, in addition, to select B3 Services, by September 1, 2021.

Due to the COVD-19 pandemic, Alliance Health and HHAeXchange will provide information sessions via webinar, as we are fully committed to providing the necessary information to ensure providers are able to comply with the CURES Act while ensuring the health & safety of all employees.

Learn more about electronic visit verification and review the NC Medicaid EVV FAQ.

Have questions? Contact [email protected].


NC DHHS EVV Update (March 2023)

NCDHHS EVV Update (September 2022)

NCDHHS EVV Update (August 30)

NCDHHS EVV Update (June 28)

LME-MCO Joint Communication Bulletin #JCB397 (July 2)

Important EVV provider guidance memo 

HHAex Updates

Important HHAeX Provider Notification (August 26, 2022)

NC LME ALL Service Code Guidance

EVV Update–E-Billing Overnight Shifts

HHAeXchange Live System User Training Webinars

November 3, 2021 update related to rebilling in HHAeXchange

HHAeX EVV EDI Provider Notification (September 15, 2021)

HHAeX EVV Readiness Memo to Providers

Click Here to View EVV Provider Readiness Checklist

Alliance EVV Training and Information

Attention EVV providers impacted by county realignment!
Please read the following documents carefully:

Please also be sure to visit Alliance’s EVV landing page and note that Alliance has set up a dedicated EVV help desk to answer all EVV inquiries. Email [email protected] directly for EVV questions.


Frequently Asked Questions

EVV Go-Live Memo

Alliance Sponsored Lunch and Learn Training:  View the presentation.

NC LME Testing Prep (Presentation)

EVV Claims Testing Readiness Webinar (Video)


Click here if you need additional information regarding HHAeX and EVV Implementation in NC

This page was last reviewed for accuracy on 11/04/2021