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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.

Effective February 1, 2024, citizens of Harnett County are being served by Alliance Health. Access more information for or for providers.

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Electronic Visit Verification (EVV)

States are required to use an electronic visit verification system (EVV) for a number of select services within NC Innovations and TBI Waiver programs, in addition to select B3 services. Learn more here.

What is Electronic Visit Verification (EVV)?

Section 12006 of the Twenty-First Century Cures Act and The Centers for Medicare & Medicaid Services require that states use an electronic visit verification system (EVV) for a number of select services within NC Innovations and TBI Waiver programs, in addition to select B3 services.

Learn more about electronic visit verification and review the NC Medicaid EVV FAQ.

Have EVV questions?

Alliance Health operates a dedicated EVV help desk for general inquiries, troubleshooting, or contracted provider resolution. We also work in collaboration with our EVV vendor, HHAeXchange. If you have any questions or need assistance please email [email protected].

NCDHHS EVV Updates

NC DHHS EVV Update (March 2023)

NCDHHS EVV Update (September 2022)

NCDHHS EVV Update (August 2021)

LME-MCO Joint Communication Bulletin #JCB397 (July 2021)

Important EVV provider guidance memo 

HHAex Updates

HHAeX Support Update (October 2023)

Important HHAeX Provider Notification (August 26, 2022)

NC LME ALL Service Code Guidance

EVV Update–E-Billing Overnight Shifts

HHAeXchange Live System User Training Webinars

November 3, 2021, update related to rebilling in HHAeXchange

HHAeX EVV EDI Provider Notification (September 15, 2021)

HHAeX EVV Readiness Memo to Providers

Click Here to View EVV Provider Readiness Checklist

Alliance EVV Training and Information

Community Living and Supports and Life Skills Training Telehealth Code Additions (March 2023)

EVV Rate Increase Provider Notification

Memo to providers impacted by county realignment

Alliance Health EVV T2012 Contract Additions–Service Matrix 8.30.2021

EVV Service Code Matrix

EVV documents

Frequently Asked Questions

EVV Go-Live Memo (September 2021)

 

Training Materials

Alliance Sponsored Lunch and Learn Training: View the presentation.

NC LME Testing Prep (Presentation)

EVV Claims Testing Readiness Webinar (Video)

 

Click here if you need additional information regarding HHAeX and EVV Implementation in NC

This page was last reviewed for accuracy on 05/10/2023