Skip to main content

NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

Global Search

Use the search function below to search


NC Medicaid Direct Beneficiaries

We're focused on the overall well-being of our
North Carolina Medicaid Direct beneficiaries.

Not sure if you're in the right place?

Call 800-510-9132 or visit
to find the right information for you.

About Alliance Health

Alliance Health is a managed health care company. That means we manage the costs, use and quality of your health care.

We operate one of North Carolina's Behavioral Health and Intellectual/Developmental Disabilities (BH/IDD) Tailored Plans, and also serve NC Medicaid Direct beneficiaries in our region.

Map AH

How NC Medicaid Direct Works

How NC Medicaid Direct Works

NC Medicaid Direct is North Carolina’s health care program for Medicaid beneficiaries who are not enrolled in health plans. NC Medicaid Direct includes:

  • Physical health services, like regular checkups, maternity care, hospital care, vision care
  • Pharmacy and nursing home services provided by any NC Medicaid Direct provider
  • Mental health disorder, substance use disorder, intellectual/developmental disability (I/DD) or traumatic brain injury (TBI) services, provided by a Local Management Entity/Managed Care Organization (LME/MCO)—in your case, by Alliance Health
  • Care management provided by Community Care of North Carolina (CCNC) or Alliance Health

How the LME/MCO Works

Alliance Health provides Medicaid beneficiaries with behavioral health, intellectual/developmental disability (I/DD) and traumatic brain injury (TBI) services to meet their needs. Alliance Health works closely with the rest of the NC Medicaid Direct program, including services provided by Community Care of North Carolina (CCNC), Community Alternatives Program for Children (CAP/C) or Community Alternatives Program for Disabled Adults (CAP/DA).

This page was last reviewed for accuracy on 02/17/2023