ALLIANCE HEALTH STRONGLY RECOMMENDS THAT YOU MONITOR OUR PROVIDER NEWS DAILY FOR UPDATES REGARDING PROVIDER SERVICES. WE WILL UPDATE THIS INFORMATION AS WE RECEIVE IT FROM THE STATE IN REGARDS TO COVID-19.
IN THE EVENT THAT COVID-19 SERIOUSLY IMPACTS YOUR ABILITY TO PROVIDE SERVICES TO OUR MEMBERS, PLEASE NOTIFY ALLIANCE IMMEDIATELY BY SUBMITTING THE TEMPORARY DISRUPTION OF SERVICE DELIVERY FORM.
Access and Information Center:
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud and Abuse Line:
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.