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If you serve uninsured clients, your practice site can access free NRT (Nicotine Replacement Therapy) to bridge your clients to QuitLineNC. Alliance has contracted with NC Med Assist to provide NRT for free to practices serving uninsured. Visit  https://medassist.org/alliancenrt/  to learn more and to order. Even if a client is not ready to quit, they may need help abstaining from tobacco in many treatment settings, transportation and other tobacco-free environments. NRT can reduce nicotine withdrawal symptoms and may support clients in reduction or even quitting tobacco. To identify local pharmacies that will prescribe NRT to Medicaid clients (covered with zero copay) search the NC PharmacyFinder, checking Nicotine Replacement Therapy as the service...

The Jiva Production Environment will be down for maintenance at 8:00 PM EST on May 30, 2026. The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal. On this date, Jiva Production will not be accessible from: Start Date and Time: May 30, 2026 @ 8:00 PM EST End Date and Time: May 31, 2026 @ 10:00 AM EST...

Alliance Health is offering two valuable weekly sessions to support providers with enrollment and claims processes: Claims and Enrollment Overview Presented by the Claims and Enrollment departments, this session covers essential information from the Claims and Enrollment Guide, including the enrollment process and claims procedures. Time: 10:00 a.m. – 11:00 a.m. Frequency: Weekly on Tuesdays Note: Providers only need to attend one session. Claims Technical Assistance The Claims team will host virtual sessions to assist with general questions and agency-specific issues related to claims submissions and denials. Time: 11:00 a.m. – 12:00 p.m. Frequency: Weekly on Tuesdays Note: Space is limited and registration is required. Providers/staff should join at the beginning of the session to ensure timely assistance....