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The next Alliance Claims System (ACS) build is scheduled for Thursday, September 24, 2026. The system will be unavailable starting at 5:00 p.m. and should be completed by 9:00 p.m. Please make sure you are logged out of the Alliance Claims System (ACS) before 5:00 p.m....

The Jiva Production Environment will be down for maintenance at 8:00 PM EST on September 26, 2026. The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal. On this date, Jiva Production will not be accessible from: Start Date and Time: September 26, 2026 @ 8:00 PM EST End Date and Time: September 27, 2026 @ 10:00 AM EST...

Alliance Health offers an e-learning session to support providers with enrollment and claims processes. Claims and Enrollment Overview The e-Learning session is offered by the Claims and Enrollment departments. This session covers essential information from the Claims and Enrollment Guide, including the enrollment process and claims procedures. The course is accessible via KnowledgePoint. Frequency: Unlimited Time: Unlimited Claims One-on-One Technical Assistance The Claims team will host virtual sessions to assist with agency-specific issues related to claims submissions, denials, and RA Reports. Frequency: Mondays, Wednesdays, and Fridays Time:  9:00 a.m. – 3:00 p.m. Note: Space is limited, and registration is required. Providers/staff should join at the beginning of the session to ensure timely...