For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Check out Alliance Health's latest Annual Report titled "Fulfilling Our Vision," highlighting our past year of growth and accomplishment.
Behavioral health is a key part of overall well-being. This brief screening is a quick way to determine if you or someone you care about should connect with a behavioral health professional.
Check out Alliance Health's latest Annual Report titled "Fulfilling Our Vision," highlighting our past year of growth and accomplishment.
Behavioral health is a key part of overall well-being. This brief screening is a quick way to determine if you or someone you care about should connect with a behavioral health professional.
About Alliance Health
Alliance Health is a managed health care company. That means we manage the costs, use and quality of your health care.
We operate one of North Carolina's Behavioral Health and Intellectual/Developmental Disabilities (BH/IDD) Tailored Plans, and also serve NC Medicaid Direct beneficiaries in our region.
State-funded Recipients
When people who are not insured by Medicaid, but instead receive state-funded services as part of the Alliance Health Tailored Plan, they are called “recipients” of the plan.
On October 1, 2023, Alliance Health will begin operating a Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan. When people are not insured by Medicaid but instead receive state-funded services as part of the Alliance Health Tailored Plan, they are called “recipients.” Limited state-funded services are for individuals who do not have insurance or are under-insured.
What is a Tailored Plan?
Tailored Plans manage many kinds of care a person needs to be healthy. They are designed for:
People with significant behavioral health (mental health and substance use disorders) needs
People with intellectual/developmental disabilities (I/DDs)
People who are part of the Innovations and Traumatic Brain Injury (TBI) Waivers
Non-Medicaid behavioral health, intellectual/developmental disabilities and TBI services for uninsured and underinsured North Carolinians
What kinds of care are available with the Alliance Health Tailored Plan?
Behavioral health services including outpatient therapy, medication management, intensive outpatient substance use disorder treatment, and an array of community and in-home treatment services
Support and residential services for individuals with intellectual and developmental disabilities
Traumatic brain injury
Behavioral health crisis services with several being available 24 hours a day, 7 days a week
Community resources including housing, employment training and other supports that promote recovery)
Who provides these services?
The services and supports available through the Alliance Tailored Plan are offered by a large and diverse network of physical and behavioral healthcare providers in communities across the counties we serve. Each one has earned a reputation for successfully serving people with Medicaid or who are uninsured.
Alliance works to be sure recipients have access to many kinds of effective and innovative care.
This page was last reviewed for accuracy on 04/13/2023
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