This page provides guidelines for providers to follow if they experience an emergency, which makes the site unavailable for use and requires a temporary relocation of a site and services provided at that site.
The term “emergency” refers to any situation, which is sudden and unforeseen, such as a natural disaster, fire, or other site catastrophe, which necessitates the removal of services from the site to protect health and safety.
Emergency Relocation examples:
- Hurricanes, snowstorms, tornadoes, floods, or other natural occurrence in which allowing clients to remain in the facility may jeopardize their health or safety.
- Facility fire, dysfunctional heating or cooling system (in cold or hot weather respectively), dysfunctional septic system, or other situation in which allowing clients to receive services in the facility may jeopardize their health or safety.
- Other unforeseen occurrence not noted above in which allowing clients to receive services in the facility may jeopardize their health or safety.
Relocations that do not qualify as Emergency Relocation:
- Placements where there has been prior notice or knowledge of the need for relocation (eviction, foreclosure, planned moved, etc.).
Emergency Relocation guidelines for non-DHSR Licensed services:
- Submit the Alliance Emergency Relocation Form to [email protected].
Emergency Relocation guidelines for DHSR Licensed services:
- Ensure the safety and health of the clients by evacuating them to a safe and secure facility where the clients’ health and safety needs will be met. There must be sufficient staff, food, medicine, medical equipment and supplies to ensure the safety and health needs of the clients.
- Notify the DHSR Mental Health Licensure and Certification Section Team Leader for the facility’s region and the DHSR Construction Section at (919) 855-3893 as soon as possible after the evacuation to explain the situation and the need for relocation of clients.
- Submit the Emergency Relocation of Clients form by facsimile, e-mail, or hand-delivery to the DHSR Mental Health Licensure and Certification Section Team Leader with the requested information.
- Submit a copy of what was submitted to DHSR to Alliance at [email protected].
A Provider Network Development team member will be in contact with you to assist in answering questions regarding contractual needs and ongoing monitoring of relocation status.
