Provider Updates

If you serve uninsured clients, your practice site can access free NRT (Nicotine Replacement Therapy) to bridge your clients to QuitLineNC. Alliance has contracted with NC Med Assist to provide NRT for free to practices serving uninsured. Visit  https://medassist.org/alliancenrt/  to learn more...

The Jiva Production Environment will be down for maintenance at 8:00 PM EST on May 30, 2026. The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal. On this date, Jiva Production will not be accessible from: Start Date and Time:...

Alliance Health is offering two valuable weekly sessions to support providers with enrollment and claims processes: Claims and Enrollment Overview Presented by the Claims and Enrollment departments, this session covers essential information from the Claims and Enrollment Guide, including the...

Alliance has posted CCP-105, Medical Necessity. The policy will be effective June 19, 2026.

Alliance has posted a revised CCP-104, Non-Emergency Medical Transportation, effective immediately.

To support the transition back to prior authorization requirements for services previously covered under Parity, Alliance has accepted retrospective requests for services identified in the phased implementation outlined in the  Prior Authorization Table.  Each phase of the implementation had an...

Alliance Health is offering two valuable weekly sessions to support providers with enrollment and claims processes: Claims and Enrollment Overview Presented by the Claims and Enrollment departments, this session covers essential information from the Claims and Enrollment Guide, including the...

Alliance invites all contracted providers of BH/IDD/TBI services to attend the Alliance Advisory Provider Council (BH/IDD/TBI)) every fourth Tuesday of the month from 1:00 p.m. to 3:00 p.m. All participants must register to attend.  Registration links are listed below. The first hour of the...

In preparation to meet the National Committee Quality Assurance (NCQA) Standard of 7 calendar day Turnaround Time (TAT) for standard/routine requests, the Jiva portal will be modified to reflect due dates 7 calendar days from date of submission beginning June 1, 2026. Episodes submitted prior to...