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NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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Buprenorphine Meeting Materials Now Available Online
Materials from "Considerations for Buprenorphine Initiation and Maintenance Care,"  a public meeting held by The Reagan-Udall Foundation for the FDA in partnership with the U.S. Food and Drug Administration and the Substance Abuse and Mental Health Services Administration, are now available...
Billing and Enrollment Trainings Scheduled
The billing and enrollment team at Alliance Health will offer virtual information and technical assistance sessions for claims and enrollment related topics and questions. These sessions are formatted for provider agency staff directly involved in the submission of enrollments and claims and will...
Important Change to Address Requirements on Claims
Effective June 19, 2023, the provider address listed on claims, including street address line 1, street address line 2, city, state and zip+4, must exactly match the spelling and formatting of the provider address listed in NCTracks. The match does not need to be case sensitive, but providers must...
Updated Reminder: UB-04 Institutional Claim Edit
NCDHHS has issued updated guidance regarding the use of individual and organizational data in the attending fields on institutional claims. This reminder is being re-issued to reflect the updated guidance, which is different than what has been posted previously. In accordance with the ASC x12...
Important Update Regarding Requests to Add Licensed Clinicians
Providers who need to link a licensed clinician to the contracted agency/practice in ACS should continue to use the Provider Agency/Group Request to Add a Behavioral Health Clinician until further notice.  Please disregard the May 18, 2023, Provider Update indicating that the form was no longer...
Claims Update - TCM Place of Service
The ACS Provider Portal has now been updated to include Place of Service code 10 – Telehealth at Home and Place of Service code 02 – Telehealth NOT at Home as valid place of service options for Tailored Care Management services (T1017:HT). These POS codes should only be billed when services...
NC DHHS Issues Xylazine Exposure Guidance
The NC Division of Public Health has issued xylazine exposure guidance. This memo is intended to provide health care professionals with information regarding health impacts and management of patients exposed to xylazine through illicit drug use.
Reminder to Check Provider Site Names in NCTracks and ACS
Alliance encourages providers to review their NCTracks enrollments to ensure there is a site name indicated for each NCTracks site enrollment. This is important because the site name in your NCTracks enrollment is the same site name that will be reflected in ACS. If there is no site name listed in...
Reminder Regarding Innovations and b(3) Respite Services
This is a reminder to providers of Innovations Waiver and b(3) respite services that per Clinical Coverage Policy 8P (Innovations) and the Alliance Statement of Work (b(3) Respite): “Respite services provide periodic or scheduled support and relief to the primary caregiver(s) from the...