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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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February 2023- Billing and Enrollment Provider Training
The Billing and Enrollment team at Alliance Health will be offering virtual information and technical assistance sessions for claims and enrollment-related topics and questions. These sessions are formatted for provider agency staff directly involved in the submission of enrollments and claims and...
Updated Guidance for New Denial Code- Taxonomy Invalid for Claim Form
In the most recent ACS build (1.16) effective on January 12, 2023, an edit was activated to validate taxonomies and claim form compatibility. Some taxonomies are no longer acceptable on Professional claim forms/files. Current affected providers may have started seeing this denial reason on recent...
Current Service Needs: Innovations Waiver Supported Living
Alliance has updated the current service needs to include Innovations Waiver Supported Living. Supported Living provides a flexible partnership that enables a NC Innovations beneficiary to live in their own home with support from an agency that provides individualized assistance in a home that is...
Updated Advanced Medical Home Manual 2.4.3
Alliance Health would like to remind Advance Medical Home (AMH) providers of the updated Advance Medical Home Manual 2.4.3. In addition, other important information regarding Advance Medical Homes can be found here.  
Change in Non-Medicaid and Medicaid Opioid Maintenance Therapy H0020 (OMT) Authorization Requirements
Effective immediately: To create better access to services for the members of Alliance Health prior authorization will no longer be required for Non-Medicaid and Medicaid Opioid Maintenance Therapy H0020 (OMT).  This includes both Initial and Concurrent Requests. Please refer to NC Medicaid...
DATE CHANGE: SR-AHEC Training Announcement: Parent-Child Interaction Therapy
New date: February 16, 2023, 11 am–1 pm (People who previously registered for this course do not need to re-register.) This presentation will review the basics of parent child interaction therapy (PCIT), an evidence-based treatment for young children with disruptive behaviors. Over time the...
Virtual EVV Home Health Stakeholder Meeting
NCDHHS Division of Health Benefits will hold a  virtual electronic visit verification (EVV) home health stakeholder meeting on Tuesday, January 31, 2023, 2–3 pm. Meeting registration is required. Click here to register. After registering, you will receive a confirmation email containing...
Alliance Continues Open Enrollment for Statewide Child Treatment Provider Network
What is happening? North Carolina’s Local Management Entities/Managed Care Organizations (LME/MCOs) launched the NC Child and Family Improvement Initiative on May 1, 2022, to create a statewide solution to the current pressing challenges of the service delivery system for youth in foster...
Evidence-Based Resource Guide Series: Expanding Access to and Use of Behavioral Health Services for People Experiencing Homelessness
Please join the MHTTC Network, SAMHSA, and Abt Associates for an upcoming webinar highlighting findings from SAMHSA's new guide, Expanding Access to and Use of Behavioral Health Services for People Experiencing Homelessness. The webinar will take place on February 2 at 11:00 AM. Wait times for...