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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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NC does not Require Government ID for Vaccination
North Carolina does not require that people have a government-issued identification card, like a driver’s license, to be vaccinated. Instead, vaccine providers are encouraged to use other ways to confirm that they are vaccinating the right person. Vaccine providers may Learn More ...
Important Information for EVV Providers Impacted by Cardinal Orange and Mecklenburg County Realignment
Attention EVV providers impacted by county realignment: please read the following documents carefully: Memo to providers impacted by county realignment Alliance Health EVV T2012 Contract Additions–Service Matrix 8.30.2021 EVV Service Code Matrix Please also be sure to visit Alliance’s EVV Learn More ...
Reminder for Cardinal Providers Affected by Realignment
This is a reminder that in order to begin the contract process for Alliance, providers who are joining the network due to realignment will need to complete and send in the enrollment packet located on our Cardinal realignment page in order Learn More ...
Provider Gifts to Alliance Employees
At Alliance, we value the working relationships we maintain with our vendors and members of our Provider Network, and we always appreciate the thought behind a gift from them, particularly during the holiday season. However, please be aware that our Learn More ...
FDA Temporarily Suspending Certain Clozapine REMS Program Requirements
Health care professionals continue to alert FDA about ongoing difficulties with the Clozapine REMS program, including a high call volume and long call wait times for stakeholders since launching of the program on November 15, 2021. We understand that this Learn More ...
Provider Orientation Recap
If you missed the Provider Orientation from Wednesday, November 17, you can view the PowerPoint with links and/or watch the replay to hear questions and answers. Learn More Learn More ...
Claims and Enrollment Training Session
The billing and enrollment team at Alliance Health will be offering in-person information and technical assistance for claims and enrollment related topics and questions. These sessions are formatted for provider agency staff directly involved in the submission of enrollments and Learn More ...
Alliance Claims System - Maintenance Downtime Notification
The Alliance Claims System (ACS) will be unavailable on Saturday, November 20th from 11:00 pm to 3:00 pm. We apologize for any inconvenience that this downtime may cause. ​ Learn More Learn More ...
UM Provider Training - SAR Submission
  Alliance is offering a virtual training on submitting electronic Service Authorization Requests (SAR) through the Alliance Claims System (ACS) provider portal on Monday, November 22, 2021, from 1:00 pm-3:00 pm. This training is intended for providers new to ACS Learn More ...