Provider Updates

Alliance Health is pleased to offer a professional development and certification opportunity for Direct Support Professionals (DSPs) through a partnership with the National Association for the Dually Diagnosed (NADD). This free training initiative is designed to enhance DSP knowledge and elevate...

Alliance Health offers an e-learning session to support providers with enrollment and claims processes. Claims and Enrollment Overview The e-Learning session is offered by the Claims and Enrollment departments. This session covers essential information from the Claims and Enrollment Guide,...

Alliance Health offers an e-learning session to support providers with enrollment and claims processes. Claims and Enrollment Overview The e-Learning session is offered by the Claims and Enrollment departments. This session covers essential information from the Claims and Enrollment Guide,...

Alliance Health is offering two valuable weekly sessions to support providers with enrollment and claims processes: Claims and Enrollment Overview Presented by the Claims and Enrollment departments, this session covers essential information from the Claims and Enrollment Guide, including the...

Alliance invites all contracted providers of BH/IDD/TBI services to attend the Alliance Advisory Provider Council (BH/IDD/TBI)) every fourth Tuesday of the month from 1:00 p.m. to 3:00 p.m. All participants must register to attend.  Registration links are listed below. The first hour of the...

NCDHHS and the North Carolina Center on the Workforce for Health are launching a statewide analysis to understand direct care workforce challenges, assess current reimbursement rates, and shape future workforce strategies. There will be a confidential provider survey released as part of this...

In Alliance Health’s Help Paying for Medications  web page, free medication sources are listed by county and include NCMedAssist’s Free Pharmacy Program, located in Charlotte, which serves statewide through mail order. Alliance Health SUD medication resources include access points for...

The Jiva Production Environment will be down for maintenance at 8:00 PM EST on July 25, 2026. The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal. On this date, Jiva Production will not be accessible from: Start Date and Time:...

Alliance Health has introduced a robust new web-based platform designed to foster an environment where informed decisions lead to improved outcomes for its health plan members. Alliance HealthHub, powered by WebMD Ignite, provides an engaging and educational digital experience to encourage...