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Alliance Health Consumer and Family Advisory Committee (CFAC)

CFAC is made up of consumers and family members who receive mental health, intellectual/developmental disabilities, and substance use/addiction services.

group of people sitting beside rectangular wooden table with laptops

What is a Consumer and Family Advisory Committee, or CFAC?

State legislation mandates that Alliance Health and each of North Carolina’s other behavioral health managed care organizations support and collaborate with an advisory group of individuals and their family members. These groups are called CFACs.

  • CFACs are independent, self-governing organizations that help identify service gaps in their communities and offer input about MCO operating budgets, long-term planning, quality improvement and other issues that affect the public behavioral healthcare system locally and statewide.
  • CFAC provides individuals and family members with an opportunity to positively impact the way services are designed, delivered, and monitored.

The Alliance CFAC

  • Alliance Health CFAC brings together members from across the Alliance Health region
  • Members are offered a stipend for each meeting attended to offset travel expenses
  • While only members can vote on CFAC business, meetings are open to the public

If you live in the Alliance Health region and you are receiving or have received mental health,  intellectual/developmental disability or substance use services, or are a family member, you are eligible for membership. Please email to [email protected] if you are interested.

CFAC Meeting Schedule

Beginning August 1, all CFAC meetings are currently virtual via Zoom. Registration is required to attend.


Alliance CFAC Steering Committee
First Monday of the month at 5:30 p.m.
Join here

Cumberland County
Fourth Thursday of every month from 5:30-7 p.m.
Join here

Durham County
Second Monday of every month from 5:30-7 p.m.
Join here

Johnston County
Third Tuesday of every month from 5:30-7 p.m.
Join here

Mecklenburg County
Fourth Monday of every month from 5:30-7 p.m.
Join here

Orange County
Fourth Tuesday of every month from 5:30-7 p.m.
Join here

 Wake County
Second Tuesday of every month from 5:30-7 p.m.
Join here

Learn more about  Alliance Health and CFAC by calling Member and Recipient Services at (800) 510-9132.

FY23 Annual Report

CFAC Meeting Minutes

This page was last reviewed for accuracy on 06/27/2023