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Alliance Health is part of #CareForNC, focusing on the hundreds of thousands of North Carolinians whose lives have been transformed by our state’s public behavioral health system

Individuals and Families

Learn about how to get started in treatment, find a care provider that meets your needs, and access a variety of helpful resources

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For Providers

Find the publications and forms, training opportunities, and news and information you need to care for the people you serve and their families

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About Alliance

Find out more about who Alliance is, how to connect with us, and our commitment to the philosophies of recovery and self-determination

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Recovery University is our gateway to register for all Alliance online trainings

Alliance Health is a Local Management Entity-Managed Care Organization (LME-MCO) serving people in North Carolina’s Durham, Wake, Cumberland and Johnston counties.

Our network of providers offers treatment and support for mental illness, substance use disorders, and intellectual/developmental disabilities.

We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Alliance Health

Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.

Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Upcoming Provider Events

All Provider Meeting

Durham PAC Meeting

Adult Mental Health First Aid

Cumberland PAC Meeting

Durham PAC Meeting

APAC Meeting

Cumberland PAC Meeting

Wake PAC Steering Committee Meeting

Individuals and Families

For Providers

About Alliance

Recovery University is our gateway to register for all Alliance online trainings

Quick Links

Featured News

New edition of Alliance InTouch Available

View Care Team Implementation Listening Session

Update on Operations at Crisis and Assessment Center on Roxie Avenue

Public Hearing on FY20 Budget

New Provider Chosen for Cumberland BH Crisis Services

Access and Information Center:

Provider HelpDesk:

Confidential Fraud and Abuse Line:

Alliance Offices: