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Learn more about how Alliance is using technology to make prior authorizations more efficient per the CMS-0057-F rule.

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Home / Provider Central / Network Participation / Training and Support

Training and Support

This page offers a variety of information and resources that will help providers engage with Alliance and thrive as a member of our network.

Welcome to Alliance Health’s training and events page for providers! Here you will find links to on-demand trainings, a live calendar of events, and learning resources.

Below the tiles, you will see a calendar of events specific for our Provider Network.
If you have any general questions or need immediate support, please contact:
[email protected] or call 855-759-9700

For any technology or KnowledgePoint assistance, please contact
[email protected]

Provider Onboarding Resources
View information about our claims system, Jiva access, and provider entry requirements, along with helpful resources for new members of the Alliance Provider Network.
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Access Live & Recorded On-Demand Trainings (KnowledgePoint)
This link will take you directly to the Learning Management System (LMS) where you can register for upcoming live trainings or take an on-demand (recorded) training at your pace.
Practice Transformation
This page will help guide our network providers through a process of sustainable change and provide resources for our Provider-Led Entities
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KnowledgePoint Registration & Help
KnowledgePoint is our Learning Managament System (LMS) for providers. This link will help you troubleshoot and access the platform
All Provider Meetings
Alliance All-Provider meetings are a great way to keep on top of the latest news in the public system and to enhance your working relationship with Alliance. They are scheduled quarterly on the third Wednesday of March, June, September and December and held virtually.
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Tailored Plan Resources
This page will direct you to our trainings and resources that are specific to the Tailored Plan and state requirements.
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Tobacco Free Toolkit for Providers
An initiative to support North Carolinians with behavioral health conditions, intellectual or developmental disabilities, and traumatic brain injuries in becoming tobacco-free through working with service providers.
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Medicaid Transformation
Learn more hear about how Medicaid transformation is changing the way public healthcare is provided in North Carolina.
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Home / Events Calendar

Events Calendar

Providers events - click here to view all events. Use the search function below to find events

Events

This Month

Calendar of Events