Provider Directory Verification

Under the Consolidated Appropriations Act, 2022 (CAA), Alliance Health requires practitioners to review and confirm their provider directory information every 90 days.

Practitioners should verify that the following information is current and accurate:

• • Practice name
  • Practice address
  • Phone number
  • Email address
  • Specialty

Accurate information helps members and other professionals locate participating practitioners and access appropriate services.

How the Process Works

To simplify the verification process, Alliance Health has partnered with Quest Analytics BetterDoctor® to conduct provider outreach and verification services on our behalf.

Practitioners will receive communications from BetterDoctor every 90 days by fax, mail, email, and/or telephone to verify your provider directory information. Communications via email, fax, and direct mail will include an access code for the BetterDoctor provider portal. Through the portal, practitioners can:

• • Review their provider directory information
  • Submit necessary updates
  • Attest that the information is accurate
  • Complete future verifications every 90 days

BetterDoctor will also send automated reminders when it is time to review and confirm the information again.

Organizations with 20+ practitioners or 5+ facility locations may submit a roster in place of receiving BetterDoctor attestation outreach. Learn more about the roster solution.

Benefits for Practitioners

Updates and attestations submitted through BetterDoctor are shared with participating contracted health plans. This centralized process reduces the need for
practitioners to contact multiple health plans or complete a different verification process for each plan.

Timeline and Next Steps

Beginning in November 2026, Quest Analytics will contact Alliance Health practitioners with additional information and instructions for completing the directory verification process.