Skip to main content

NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

Global Search

Use the search function below to search

System of Care

System of Care is designed to build on the strengths of citizens to improve access to services and build a partnership between people seeking treatment and the agencies that provide services.

boardroom meeting where woman in black leather jacket and man in blue checkered shirt, suit jacket and glasses, pay attention to person talking with their hands wearing black long sleeve shirt

What is System of Care?

System of Care (SOC) is a collaboration to facilitate coordinated, community-based, culturally competent, person-centered and family-focused services for individuals, children and families who have mental health issues and other life challenges. SOC is designed to build on the strengths of the individuals to improve access to services and engage in a partnership between consumers seeking treatment and the agencies that provide services. A system of care helps children, youth, and families function better at home, in school, in the community, and throughout life.

Each county Alliance serves has a System of Care Coordinator. Please contact them if you would like to learn more:

Cumberland County: Sharon Glover, 910-491-4813
Durham County: Ashley Bass-Mitchell, 919-651-8498
Johnston County: Tanisha Holder, 919-651-8971
Mecklenburg County: Noel Thomas-Lester, 704-390-3364
Orange County: Laurie Williamson, 919-651-8928
Wake County, Margaret Soler, 919-651-8654

Community Inclusion Planning

Community Inclusion Planning Meetings (CIPMs) use a System of Care approach by being strength-based, community-based and member-driven. CIPM action plans are built around what members do well and fit their beliefs. CIPMs are in place to help a person or family meet with community and agency representatives to discuss their needs and desires across multiple areas and put a plan in place to meet those needs and desires. These areas may include mental and physical health, housing, transportation, employment, social activities, and legal, financial, educational and spiritual needs.

The Community Inclusion Planning (CIP) team will help with brainstorming and creating a CIPM action plan with the member or family to access community resources and provide support throughout the process. The member or family leads this process and should be informed and willing to participate in the CIPM for the meeting to take place. It is the responsibility of the person completing the application with the member to explain the purpose of CIPMs to ensure they are interested in participating.

A CIPM is a time for members to meet with their CIP teams to express their needs and wishes across multiple areas including behavioral health, physical health, housing, transportation, and legal, financial, educational, vocational, social and spiritual needs.

To schedule a CIPM, please complete the referral form and submit to [email protected]. If you have any questions, contact the appropriate community inclusion planning coordinator below:

Durham, Wake, Cumberland, Orange, and Johnston counties: Noah Swabe, [email protected]
Mecklenburg County: Tiffany Brown, [email protected]

Flex Funds

Flex Funds are offered by Alliance to support System of Care outcomes. They are offered for the therapeutic benefit of youth up to age 21 and are intended to supplement informal and volunteer resources and to improve the family and community’s ability to meet the service needs of youth. Requests are capped at $250 and are limited to one per year, with rare exceptions.

Community Collaboratives

Community Collaboratives are facilitated through the System of Care in each county in North Carolina. They are monthly meetings held to mobilize resources in the community with the goal of improving the mental and behavioral health of consumers across each individual county. Each collaborative has a plan identifying goals that target the specific needs of their county, so part of each meeting is spent discussing progress and further actions to achieve the goals.

Learn more about the Community Collaboratives and how you can join in!

Network of Care

Durham Network of Care and Wake Network of Care are one-stop resource directories to help you locate needed services and supports throughout those communities.

It provides comprehensive information on local services and organizations and a Learning Center dedicated to topics related to health and well-being, as well as the ability to create a confidential and secure Personal Health Record to keep information on helpful services, contacts and your medical history. With the click of a button, you can translate the entire Web site into a number of different languages, as well as change the font size to an easier-to-read print.

This page was last reviewed for accuracy on 07/24/2021