Alliance Claim System (ACS)

Please call 919-651-8500 and choose option 2 IT/log in issues.

The best resolution is 1360×765 screen resolution. If that is not an option try holding down the Ctrl button on the left bottom part of your keyboard and rolling the ball on your mouse if using Internet Explorer. If that doesn’t work, please contact your IT department for additional help.

Navigate to the authorization module in ACS.

Click “Filter.”

Enter patient ID (if known).

Click “Search” at the bottom

If patient ID is not known, click “Search” next to the patient ID box.

Enter last name, first name.

Click “Search.”

Click on the correct line to highlight patient’s name.

Click “Select Patient.”

Patient ID will now populate.

Click “Search” at bottom.

Click on line to expand

Click “Print” to print the auth report.

Click “Details” to view additional details of auth. (After clicking on details, click on line to expand and view details.)