NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.

Important reminder: UM JIVA provider portal transition deadline approaching Access more information here.

Member and Recipient Services: 800-510-9132 | BH Crisis Line: 877-223-4617

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    - Member and Recipient Services
      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
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Home / Provider Central / Online Forms / ACS Portal Access Request

ACS Portal Access Request

This form is to be used to request a login and password for access to the Alliance Claims System (ACS) Provider Portal.

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This page was last reviewed for accuracy on 01/12/2023

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Alliance Provider Support is available to answer provider questions about authorization, billing, claims, enrollment, ACS, or other issues.

Call 855-759-9700 Monday-Saturday from 7:00am-6:00pm.

Member and Recipient Services

Behavioral Health Crisis Line

Member and Recipient Services

Behavioral Health Crisis Line

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ACS Portal Access Request

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