Effective September 29, 2026, WakeMed, WakeMed Specialists Group, LLC, and Wake Specialty Physicians, LLC have resumed providing certain services to Alliance Health Tailored Plan members. Get full details here.

Learn more about how Alliance is using technology to make prior authorizations more efficient per the CMS-0057-F rule.

Member and Recipient Services: 800-510-9132 | BH Crisis Line: 877-223-4617

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    - Member and Recipient Services
      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
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Pick a Site or Login
- - Members sites
- - Providers sites
    - Provider Central
    - Provider Portal
Alliance Resources
- - Staying in Touch – Including Hours of Operation
    - Staying in Touch
    - Member and Recipient Services
      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
  - News and Media
    - News and Media
    - See our 2025 Annual Report
  - Our Community Presence
    - Our Community Presence
  - Document Library and Glossary
    - Document Library and Glossary
      - Document Library – Access our full library of public documents for members, recipients, beneficiaries, and providers.
      - Glossary of Terms
  - Governance and Leadership
    - Governance and Leadership
  - Working with Alliance – Including Careers at Alliance
    - Working with Alliance

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Home / Provider Central / Online Forms / ACS Portal Access Request

ACS Portal Access Request

This form is to be used to request a login and password for access to the Alliance Claims System (ACS) Provider Portal.

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Member and Recipient Services

Behavioral Health Crisis Line

Member and Recipient Services

Behavioral Health Crisis Line

Provider Central Search

ACS Portal Access Request

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