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Alliance members impacted by the launch of the Child and Families Specialty Plan (CFSP) are invited to get more information by contacting Healthy Blue Care Together (HBCT) at 844-594-5072 or [email protected], or by contacting the NC Medicaid Ombudsman at 1-877-201-3750.

Alliance Health
Provider Support: 855-759-9700
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Home / Provider Central / Auth / Member Information / Member Rights / Filing a Grievance

Filing a Grievance

There are a variety of ways to file a grievance with Alliance Health. This page describes them.

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Please send your written complaint to [email protected] or to Alliance’s Grievance Team at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560. You may use the form on this page to submit your complaint. You can also file a complaint or grievance by telephone by calling the Alliance Access and Information Center 24/7 at (800) 510-9132.

If you prefer to discuss your concern informally before filing a complaint, contact the Alliance Office of Community and Member Engagement by calling Member and Recipient Services at (800) 510-9132.

Alliance Provider Support is available to answer provider questions about authorization, billing, claims, enrollment, ACS, or other issues.

Call 855-759-9700 Monday-Saturday from 7:00am-6:00pm.