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There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

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Home / Provider Central / Auth / Member Information / Member Rights / Filing a Grievance

Filing a Grievance

There are a variety of ways to file a grievance with Alliance Health. This page describes them.

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Please send your written complaint to Complaints@AllianceHealthPlan.org or to Alliance’s Grievance Team at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560. You may use the form on this page to submit your complaint. You can also file a complaint or grievance by telephone by calling the Alliance Access and Information Center 24/7 at (800) 510-9132.

If you prefer to discuss your concern informally before filing a complaint, contact the Alliance Office of Community and Member Engagement by calling Member and Recipient Services at (800) 510-9132.

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