If you have a medical or life-threatening emergency, call 911 or go to a hospital emergency department. You do not need to call Alliance first.
A life-threatening emergency is when you or another responsible person thinks you need care immediately so that you or someone else does not get hurt. If you have Medicaid, you will not be responsible for payment of services in the event of an emergency. You also do not have to go to a provider or facility in the Alliance network for emergency treatment.
Alliance will help you access care. However, you can access care directly from any provider in the Alliance network. You can go directly to a network provider of your choice. The provider will help you get enrolled in services. You do not need to call Alliance first. You may schedule your appointment directly with the provider or walk into their office.
You may call Alliance toll-free, 24/7, at (800) 510-9132 to access services.
Trained professionals who answer will help you with the following:
- Enroll in the Alliance Health Plan
- Complete a brief telephone screening to determine urgency (or need)
- Schedule an appointment for an assessment with a network provider
- Provide information on community resources that may be helpful to you
- Arrange for face-to-face crisis intervention services
- Access peer support services.
You can also access services by walking into or contacting one of the Alliance-approved assessment sites or independent practitioners.
An approved assessment site or independent practitioner is able to provide a comprehensive assessment and, in some cases, follow-up care to individuals covered by the Alliance Health Plan. There is at least one approved assessment site and several independent practitioners located in each county within the Alliance region.