Please send your written complaint to [email protected] or to Alliance’s Quality Management Department at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560. You may use the form on this page to submit your complaint. You can also file a complaint or grievance by telephone by calling the Alliance Access and Information Center 24/7 at (800) 510-9132.
If you prefer to discuss your concern informally before filing a complaint, contact the Alliance Office of Community and Member Engagement by calling Member and Recipient Services at (800) 510-9132.
Learn more about the Office of Community and Member Engagement.