Behavioral health crisis situations can be serious but do not always require an evaluation at a hospital emergency room. Most emergencies can be resolved without a trip to the emergency room and do not require prior authorization. There are a number of specialized crisis services geared toward the needs of individuals with mental health, substance use, and intellectual and developmental disabilities that can be accessed through Alliance.
Alternatives to the Emergency Room
If you are experiencing a behavioral health issue, there are alternatives to seeking treatment in a hospital emergency room:
- Call your behavioral healthcare provider if you have one.
- Call the Alliance Access and Information Center 24 hours a day at (800) 510-9132 and a licensed clinician will evaluate your situation and assist you in finding the right kind of help. If appropriate, you may be referred to one of Alliance’s Crisis and Assessment Centers.