Behavioral health crisis situations can be serious but do not always require an evaluation at a hospital emergency room. Most emergencies can be resolved without a trip to the emergency room and do not require prior authorization. There are a number of specialized crisis services geared toward the needs of individuals with mental health, substance use, and intellectual and developmental disabilities that can be accessed through Alliance.
Alternatives to the Emergency Room
If you are experiencing a behavioral health issue, there are alternatives to seeking treatment in a hospital emergency room:
- Call your behavioral healthcare provider if you have one.
- Call the Alliance Access and Information Center 24 hours a day at (800) 510-9132 and a licensed clinician will evaluate your situation and assist you in finding the right kind of help. If appropriate, you may be referred to one of Alliance’s Crisis and Assessment Centers.
Behavioral Health Urgent Care
Behavioral health urgent care centers are a community-based option to stabilize individuals experiencing behavioral health crises in a way that reduces unnecessary trips to the emergency room, hospitalizations, and even incarcerations.
Crisis and Assessment Centers
Alliance Crisis and Assessment Centers provide licensed clinicians to meet with you and help assess your treatment needs, including when you are in crisis.
Mobile Crisis Services
Mobile Crisis provides integrated, short-term crisis response, stabilization and intervention for adults and children experiencing a mental health or chemical dependency crisis. The Team can come to you where you are, and its services are confidential, non-judgmental and respectful.
