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NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

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Help With Transportation

If you receive Medicaid, you can use the Medicaid Transportation Service for trips to and from the doctor’s office, the pharmacy, the hospital, or another medical office for Medicaid-approved care. This is offered through your local Department of Social Services (DSS).

This service is available in counties Alliance serves. Contact your local DSS office to find out how to use this service. You can also call Alliance at (800) 510-9132 for help on contacting your local DSS office. There is no fee for people enrolled in Medicaid. For people not enrolled in Medicaid, transportation depends on available space and may cost from $1 to $2 each way.

Local DSS contact information:

Durham – (919) 560-8000
Wake – (919) 212-7000
Cumberland – (910) 323-1540
Johnston – (919) 989-5300

You can request that your initial appointment be in your home if transportation is an issue. You and your provider can make a plan for transportation to future appointments.

This page was last reviewed for accuracy on 11/04/2021