For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Welcome to Alliance Health. Our website offers a variety of information and resources to help our health plan members and their families connect with the services and supports that lead to healthier, more satisfying lives.
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Alliance Health is the managed care organization for publicly-funded behavioral healthcare for the people of Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake counties in North Carolina. The services that Alliance manages are targeted to people who are covered by Medicaid or are uninsured. They are provided by a large network of private providers that offer services for people who are experiencing:
Mental illness
Substance use disorders
Intellectual/developmental disabilities
Traumatic brain injury
To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services:
Alliance is the health plan for people with Medicaid and for people who are uninsured or underinsured who live in the Alliance region. This region includes Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake counties. Get information to help you obtain the care that you or your family member needs.
Search our current database of health care providers to find options that best suit your needs. Or, call the Access and Information Line at (800) 510-9132 and we'll do this for you.
Alliance Health is the managed care organization for publicly-funded behavioral health care services for the people of North Carolina’s Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake counties.
To better understand who is eligible to receive services, learn how coverage works. To check your eligibility to receive services, call the Access and Information Line at 1-800-510-9132.
Call our Access and Information Line at 1-800-510-9132 to learn about services. Our team can help you schedule an appointment with a provider. The Access and Information Center can also help if you find yourself in behavioral health crisis.
This page was last reviewed for accuracy on 10/12/2020
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All provider information and resources have been consolidated into a new section of the website called Provider Central. This section is for health care providers and prescribers only.