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Welcome to

Alliance Health

We're focused on the overall well-being of our health plan members and recipients

About Alliance Health

Alliance Health is a managed health care company. That means we manage the costs, use and quality of your health care.

We operate one of North Carolina’s Behavioral Health and Intellectual/Developmental Disabilities (BH I/DD) Tailored Plans. Alliance has managed public behavioral health services since 2013. We only serve people with Medicaid or who are uninsured in these counties:

  • Cumberland
  • Durham
  • Johnston
  • Mecklenburg
  • Orange
  • Wake

What is a Tailored Plan?

Tailored Plans manage many kinds of care a person needs to be healthy. They are designed for:

  • People with serious mental illnesses and substance use disorders
  • People with intellectual/developmental disabilities (I/DDs)
  • People who are part of the Innovations and Traumatic Brain Injury (TBI) Waiver
  • Non-Medicaid behavioral health, intellectual/developmental disabilities, and TBI services for uninsured and underinsured North Carolinians

What kinds of care are available from the Alliance Health Tailored Plan?

  • Behavioral health care (mental health and substance use disorders)
  • Intellectual/developmental disabilities
  • Traumatic brain injury
  • Physical health care (for Medicaid members)
  • Pharmacy services (for Medicaid members)
  • Other needs that affect a person’s well-being, like safe housing and enough food

Why choose the Alliance Health Tailored Plan if I’m eligible?

Some benefits are available only by enrolling in the Alliance Health Tailored Plan.

  • Expanded mental health services including intensive substance use disorder outpatient services
  • Home- and community-based waivers, like the TBI and Innovations Waivers
  • Special residential treatment programs for children
  • Intermediate Care Facilities for people with intellectual and developmental disabilities
  • Special services for uninsured and underinsured people who need support with mental health, intellectual/developmental disabilities, and substance use disorders

Who provides these services?

The services and supports available through the Alliance Tailored Plan are offered by a large and diverse network of physical and behavioral healthcare providers in communities across the counties we serve. Each one has earned a reputation of successfully serving people who have Medicaid or are uninsured.

Alliance works to be sure members and recipients have access to many kinds of effective and innovative care. If a member needs a provider of specialty care not currently available in-network, Alliance will consider out-of-network options.

What value-added services does the Alliance Health Tailored Plan offer for members insured by Medicaid?

These are extra services people can receive outside a doctor's care that can make their lives healthier and more satisfying, and their homes healthier too. Alliance offers the following supports to eligible Medicaid members to help them reach their disease management goals and keep a healthy environment based on their health care needs:

  • Special health camps for young people
  • Classes to get a high school degree or learn to read
  • Access to a smartphone
  • Help to stop using tobacco
  • Carpet cleaning (once annually not to exceed $100)
  • Special vacuum and replacement filters
  • Window or portable air conditioner
  • Cooking classes
This page was last reviewed for accuracy on 02/05/2022