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NC Medicaid has changed the start date for Tailored Plans to October 1, 2023. Until then people will keep getting services the way they do now.

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Mobile Crisis Services

Mobile Crisis provides integrated, short-term crisis response, stabilization and intervention for adults and children experiencing a mental health or chemical dependency crisis. The Team can come to you where you are, and its services are confidential, non-judgmental and respectful.

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Alliance oversees mobile crisis services in Durham, Wake, Cumberland and Johnston counties. Mobile crisis provides integrated, short-term crisis response, stabilization and intervention for adults and children experiencing a mental health or chemical dependency crisis. The team can come to you where you are, and its services are confidential, non-judgmental and respectful.

The first line of crisis response for an individual should be their primary treatment provider.

If you are experiencing a medical emergency, call 911 and/or go to an emergency room at your local hospital.

What you can expect from mobile crisis:

  • Initial support and triage via telephone and a mobile crisis team visit if necessary
  • Assessment of the presenting crisis, current supports and resources
  • Short-term crisis management until the crisis is resolved
  • Referral for appropriate follow-up services
  • Supportive, collaborative crisis planning for solution-focused outcomes
  • Consultation/advocacy with existing supports and services

The mobile crisis teams do not serve consumers receiving enhanced services such as:

  • Assertive Community Treatment (ACT)
  • Intensive In-Home Services
  • Multisystemic Therapy (MST)
  • Medical/non-medical community residential substance use disorder treatment
  • Detoxification services
  • Inpatient substance use disorder treatment
  • Integrated dual-disorder treatment

Additionally, we cannot respond to:

  • Life-threatening emergencies or violent situations, such as a person who has a weapon or one who is attempting to hurt self or others
  • Domestic violence disturbances
  • Requests for transportation in non-crisis situations
  • Requests for step-down services from inpatient hospitalization
  • Requests to serve individuals from other counties and states
This page was last reviewed for accuracy on 11/02/2020