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Traumatic Brain Injury (TBI)

Alliance is piloting North Carolina's TBI Waiver and may be able to offer help to people who sustain a head injury at on or after their 18th birthday.

Alliance Health operates a waiver for Traumatic Brain Injury in Cumberland, Durham, Johnston, Mecklenburg, Orange, and Wake.

Effective April 1, 2023, CMS has approved the NC TBI Waiver expansion into Orange and Mecklenburg counties. TBI Waiver services are anticipated to be available in Orange and Mecklenburg counties on or by June 1, 2023.

Alliance Health held TBI Waiver listening sessions for our providers to provide an overview of the TBI Waiver services along with current provider needs in those counties in the fall of 2022. Watch a video of one of the sessions.

Interested providers are encouraged to review Alliance’s Current Service Needs page to determine Alliance’s current TBI Waiver network needs and information on how to submit a provider application request.

Alliance may be able to offer help for people who sustained a head injury on or after their 18th birthday. To learn more about the TBI waiver and to see whether you or someone you care about might be eligible, call Alliance Member and Recipient Services 24/7 at 800-510-9132.

View the story of a Fuquay-Varina man helped by the TBI waiver (courtesy WRAL).

TBI Waiver Overview

TBI Waiver Contact Communication Tool

Traumatic Brain Injury (TBI) : Contact Communication Tool
TopicStakeholderPhone#Email Address
Interest In Applying
for TBI Waiver
Members, recipients
800-510-9132ALL interested members or people inquiring on behalf of a member should be encouraged to contact Member and Recipient Services and ask specifically about TBI services.
Member and
recipient concerns
Members, recipients,

Contact member’s care manager or care worker.
Place a grievance using
The first line of follow-up should be with the individual’s care coordinator or care manager.

[email protected].
TBI Waiver Provider

ProvidersN/ATBI waiver communication mailbox [email protected].
*Only to be used by providers interested in becoming a TBI Waiver provider.
Provider ConcernsProvidersPlace a grievance using
[email protected]
TBI Waiver
stakeholder meeting
Interested stakeholdersN/ARequests to be added to the TBI stakeholder mailing list, agenda requests, or general questions: [email protected].
TBI Waiver provider
Current TBI providersN/ARequests to be added to the TBI Waiver provider collaborative mailing list, agenda requests, or general questions: [email protected].
*Please note this meeting is for TBI Waiver providers only.
This page was last reviewed for accuracy on 08/05/2021