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NC Medicaid has changed the start date for Tailored Plans to April 1, 2023. Until then people will keep getting services the way they do now. Learn about town hall meetings!

Tailored Plan Search

Use the search function below to search by Tailored Plan pages

Hours of Operation

There are several different ways to reach out for help on the telephone from Alliance. This page explains how.

Call center representative

Member and Recipient Services

800-510-9132 or Relay: 711 or 800-735-2962

For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.

Behavioral Health Crisis Line

If you are in danger or need immediate medical attention, call 911.

877-223-4617 (24 hours a day, 7 days a week)

If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help. This is a free call. We are here to help you with problems like stress, depression or anxiety. We can get you the support you need to feel better.

Nurse Line

855-759-9400 (24 hours a day, 7 days a week)

If you have basic questions or concerns about your health, you can call our Nurse Line at 855-759-9400 at any time, 24 hours a day, 7 days a week. This is a free call. You can get advice on when to go to your primary care provider or ask questions about symptoms or medicines.

Alliance Office Hours

The Alliance home office in Morrisville and our Cumberland, Johnston and Mecklenburg county community offices are open Monday through Friday from 8:30 a.m. to 5:15 p.m. All our offices can be reached at 919-651-8401 during these hours.

Home Office
5200 W. Paramount Parkway, Suite 200
Morrisville, NC 27560

711 Executive Place
Fayetteville, NC 28305

521 North Brightleaf Boulevard
Smithfield, NC  27577

3205 Freedom Drive, Suite 1800
Entrance D
Charlotte, NC 28208

This page was last reviewed for accuracy on 02/06/2022