The Alliance Provider Helpdesk is available to answer provider questions about authorization, billing, claims, enrollment and credentialing, ACS, and other issues. Call 919-651-8500 Monday-Friday from 8:30 a.m.-5:15 p.m.
Confidential Fraud and Abuse Line: 855-727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance Offices: 919-651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.
The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.
| Department | Contact | Phone Number |
|---|---|---|
| Claims | Lisa Sullivan, Director of Claims | 919-651-8581 |
| Claims | Hugh Greene, EDI Specialist | 919-651-8898 |
| Claims | Tina Everett, Manager Claims Processing | 919-651-8817 |
| Claims | Marilyn Madison, Claims Supervisor | 919-651-8450 |
| Claims | Ashley Jones, Claims Analyst | 919-651-8741 |
| Claims | Avery Piercy, Claims Analyst | 919-651-8621 |
| Claims | Belinda Davis, Team Lead Claims | 919-651-8876 |
| Claims | Chelsea Reid, Encounter Supervisor | 919-651-8955 |
| Claims | Christy Mercer, Claims Specialist | 919-651-8610 |
| Claims | Michelle Evans, Claims Supervisor | 919-651-8964 |
| Claims | Todd Penree, Claims Specialist | 919-651-8621 |
| Claims | Christopher Corley, Claims Specialist | 919-651-8629 |
| Claims | Linnetta Hughes, Claims Analyst | 919-651-8412 |
| Community Health and Well-Being | Ann Oshel | 919-651-8855 |
| Community Health and Well-Being | Aalece Pugh-Lilly | |
| Compliance and Risk Management | Monica Portugal | 919-651-8431 |
| Purchasing | Kelly Trasobares | 919-651-8552 |
| Human Resources (Please do not call to check the status of a job application. Instead, click here.) | [email protected] | |
| Information Technology and Alpha Support | [email protected] | 919-651-8500 |
| Care Coordination | Angel Felton-Edwards, SVP | 919-651-8735 |
| I/DD Care Coordination | Mike Milley (Durham Co.) | 919-651-8838 |
| I/DD Care Coordination | Lilian Sellers (Durham Co.) | 919-651-8840 |
| I/DD Care Coordination | Rasheeda Jones-Oliver (Wake Co.) | 919-651-8743 |
| I/DD Care Coordination | Beverly Harris (Wake Co.) | 919-651-8713 |
| I/DD Care Coordination | William Ethridge (Cumberland Co.) | 919-651-4821 |
| I/DD Care Coordination | Briana Parkins (Cumberland Co.) | 910-491-4818 |
| I/DD Care Coordination | Anna O’Neill (Johnston Co.) | 919-989-5568 |
| MH/SUD Care Coordination | Towanda Witherspoon (Durham Co.) | 919-651-8853 |
| MH/SUD Care Coordination | Kimberli Johnson | 919-651-8816 |
| MH/SUD Care Coordination | Emily Kerley (Wake Co.) | 919-651-8734 |
| MH/SUD Care Coordination | Jessica King (Wake Co.) | 919-651-8759 |
| MH/SUD Care Coordination | Carlotta Ray (Cumberland Co.) | 910-491-4790 |
| MH/SUD Care Coordination | Lindsay Allen (Johnston Co.) | 919-989-5546 |
| School Based Care Coordination | Debbie Richardson | 919-651-8744 |
| Transitions to Community Living Initiative | Tonjonna Hayes | 919-651-8740 |
| Transitions to Community Living Initiative | Alecia Brower | 919-651-8528 |
| Transitions to Community Living Initiative | Paul Brossoie | |
| Transitions to Community Living Initiative | Aimee Izawa | 919-651-8596 |
| Media Inquiries | Doug Fuller | 919-651-8430 |
| Provider Network Operations | [email protected] | 919-651-8500 |
| Quality Management | [email protected] | |
| Agent for Service of Process (Serves as the Agent for Service of Process for Alliance. Send all legal documents to her attention at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560.) | Carol Wolff, Alliance General Counsel |
