NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Throughout the pandemic Alliance’s Community Health and Well-Being team have been out in the community to ensure that the needs of our citizens are still being met. We’ve partnered with numerous organizations to distribute food, supplies, children’s masks, and a COVID-19 coloring book.
“Joey the Kangaroo and Her Coping with COVID Plan” was created by Lindsey Atkins, LCSW at the UNC Child and Adolescent Outpatient Program. This coloring book is available in both English and Spanish. If you are interested in the coloring books for your organization, please let us know.
Virtual trainings on a variety of topics are available for community members and providers.
We hosted virtual resource fairs featuring information about Durham and Wake Networks of Care, our Independent Living Initiative, and resources and services available through county agencies. These fairs are archived for viewing here:
We partnered with local food insecurity and homeless service organization to help ensure people in need in our communities could access food and critical supplies. This included using funds that had been planned for now canceled programs and events to contribute food, cleaning supplies, hand sanitizer, healthy snacks, books, diapers and formula, and art supplies and games to community partners who distribute them to those who need them.
We implemented a FEMA Crisis Counseling Program grant, which has allowed the state to extend the Hope4NC program to provide COVID-related emotional support and service connections to people who need them. Our participation includes helping to staff the Hope4NC helpline (1-855-587-3463) with four Alliance System of Care (SOC) coordinators.
We are using funds that were meant for sponsorships at events to purchase cloth masks for children and distributing them to a variety of organizations in each county.
Recent News
03/21/2024
Alliance partners with WCPSS to boost youth engagement
In response to challenges in youth engagement and well-being created by the Covid-19 pandemic, Alliance Health, Wake County Public School System and Wake County Cooperative Extension are piloting a community-informed, data-driven strategy to help school staff and re-engage youth in...
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03/19/2024
Alliance Health Partners with NourishedRx to Support Members in TCL Program
Alliance Health announced today that it has entered into a strategic partnership with NourishedRx, a digital health and nutrition company based in Stamford, Connecticut, to support eligible members enrolled in North Carolina’s Transitions to Community Living (TCL) program. The new partnership will enable Alliance...
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02/19/2024
1915C HCBS Innovations Waiver Renewal, July 1, 2024
The NC 1915(c) Home and Community Based Services Innovations Waiver’s current 5-year cycle period will expire on June 30, 2024. NC Medicaid’s goal is to renew the waiver with an effective date of July 1, 2024, for continuity of program planning....
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