NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Alliance Health CEO Rob Robinson announced recently a resumption in the renovation and start-up of our Child Crisis Center, a new child facility-based crisis and urgent care center in Fuquay-Varina to serve youth and families across the four-county Alliance region. The Child Crisis Center has long been a priority component of our multi-year comprehensive reinvestment plan. Lack of this option in our service continuum has resulted in children sitting unnecessarily in emergency departments when many could be diverted and assessed in the more clinically-appropriate environment this facility will provide.
Work on the facility had to be suspended last year due to continued cuts to state single-stream funding. The cumulative impact of these ongoing funding reductions significantly reduced our ability to complete planned reinvestment projects because we had to use savings initially designated for reinvestment to meet service obligations. Thanks to no new single-stream funding cuts this year as well as additional funding for behavioral health and crisis services, Alliance is now in a position to resume the renovation project with a targeted completion date of the second half of 2021 in support of North Carolina’s Medicaid transformation “go-live.”
The 16-bed crisis facility for children and teens ages 6-17 includes behavioral health urgent care services to address emergency department overcrowding, walk-in access to same-day clinical assessments, psychiatric evaluations, necessary medications, and 24/7 access to assessment, stabilization, and treatment planning. No young person will be turned away while in crisis, regardless of insurer or ability to pay.
“The Child Crisis Center will significantly improve access to behavioral healthcare in North Carolina’s fastest growing region by providing children and teens experiencing crisis with a supportive, caring place designed and equipped to respond to their unique needs in a safe environment,” Robinson said.
Recent News
05/06/2024
Notice of Public Hearing
A public hearing on Alliance Health’s proposed FY24/25 budget will be held at 4 pm on Thursday, June 6, 2024, 5200 W. Paramount Parkway, Suite 200, Morrisville, NC. To attend virtually, please register in advance here. People wishing to speak...
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03/21/2024
Alliance Partners with WCPSS to Boost Youth Engagement
In response to challenges in youth engagement and well-being created by the Covid-19 pandemic, Alliance Health, Wake County Public School System and Wake County Cooperative Extension are piloting a community-informed, data-driven strategy to help school staff and re-engage youth in...
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03/19/2024
Alliance Health Partners with NourishedRx to Support Members in TCL Program
Alliance Health announced today that it has entered into a strategic partnership with NourishedRx, a digital health and nutrition company based in Stamford, Connecticut, to support eligible members enrolled in North Carolina’s Transitions to Community Living (TCL) program. The new partnership will enable Alliance...
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