NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Better At Home Training Helps Providers Solve Housing Puzzle
Alliance Health is committed to the principle of supportive housing as a platform for improving quality of life and a foundation for recovery and we have built a robust and diverse continuum of housing services and options to assist our members, in partnership with community organizations and our provider network. But the complex systems of housing and homelessness can be difficult and confusing for health care providers to navigate. The Better At Home training series aims to help.
“A lot of our providers are clinicians, not necessarily housing experts,” said Alliance Supportive Housing Manager Laressa Witt, who coordinates the Better At Home program. “Housing is kind of a collateral duty for a lot of them.”
Research shows that people experiencing or at risk of homelessness are at heightened risk for negative health effects. Having no home or being precariously housed can make it difficult to eat nutritious food, get regular preventative care, and manage chronic health conditions. Evidence shows that supportive housing — affordable housing combined with intensive coordinated services — can lower participants’ health care costs.
“Housing is truly health care. People are better able to manage their behavioral health concerns or take care of themselves when they have the emotional energy to deal with things and are not worried about where they’re going to sleep, where they’re going to get their food, or where they’re going to store their food or belongings”
Among the topics covered in the Better At Home trainings are how to read a lease, tenancy laws, fair housing, HUD vouchers, housing inspections, the eviction process, and the Americans with Disabilities Act and reasonable accommodations. The sessions take place virtually and are archived on the Alliance Health YouTube channel.
Witt said the trainings have been well-received. “We’ve gotten a lot of good feedback. And we can tell they’re understanding the process better because their questions have improved, they’re asking more complex questions,” she said.
The Better At Home initiative also offers other supports to providers who need help navigating housing.
Corporation for Supportive Housing has monthly “office hours” available to Alliance assertive community treatment (ACT) and community support team (CST) providers to assist them with their housing and tenancy support to clients.
Independent Living Initiative (ILI) Housing Trainings cover the criteria and eligibility requirements for Independent Living Initiative housing funds and is intended for providers whose consumers may need financial assistance to prevent homelessness.
Supportive Housing Q&A sessions provide a twice-monthly opportunity to ask questions, address barriers, and provide strategies to support tenancy for our members.
A public hearing on Alliance Health’s proposed FY24/25 budget will be held at 4 pm on Thursday, June 6, 2024, 5200 W. Paramount Parkway, Suite 200, Morrisville, NC. To attend virtually, please register in advance here. People wishing to speak...
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03/21/2024
Alliance Partners with WCPSS to Boost Youth Engagement
In response to challenges in youth engagement and well-being created by the Covid-19 pandemic, Alliance Health, Wake County Public School System and Wake County Cooperative Extension are piloting a community-informed, data-driven strategy to help school staff and re-engage youth in...
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03/19/2024
Alliance Health Partners with NourishedRx to Support Members in TCL Program
Alliance Health announced today that it has entered into a strategic partnership with NourishedRx, a digital health and nutrition company based in Stamford, Connecticut, to support eligible members enrolled in North Carolina’s Transitions to Community Living (TCL) program. The new partnership will enable Alliance...
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