NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Alliance to train Wake County Sheriff’s Detention Staff in Mental Health First Aid
(Durham, NC) – Alliance Behavioral Healthcare will partner with the Wake County Sheriff’s Office to give Mental Health First Aid (MHFA) training to all 520 of its detention officers and nurses.
Alliance’s eight-hour MHFA course teaches a five-step action plan that guides trainees through the process of reaching out and offering appropriate support to a person in need until professional treatment is secured or the crisis resolves. Just as CPR helps people without clinical training assist someone having a heart attack, MHFA prepares people to interact with a person experiencing a behavioral health crisis.
The partnership with the Wake County Sheriff’s Office is a continuation of Alliance’s commitment to increase the safety of both citizens and first responders by providing either MHFA or Crisis Intervention Team (CIT) training. CIT training teaches police and other emergency how to recognize and respond appropriately to individuals in behavioral health crisis so that they may de-escalate dangerous situations and refer individuals, when appropriate, to treatment instead of emergency departments or jail. In 2017, Alliance worked with the Raleigh Police Department to train every employee – officers as well as non-sworn employees – in one of the two trainings.
“As part of our CIT partnerships, which we’ve been doing now for 10 years, our goal has been to get 20 percent of patrol officers in each district and each municipality certified in CIT,” said Ann Oshel, head of Community Relations for Alliance. “We have achieved that goal, including EMS and campus police from our community colleges and universities, bringing a lot of different agencies into the fold of CIT.”
Oshel said that the training is essential in a detention setting, which can be stressful by nature. “If you’re already off your meds, and you’re already pretty agitated and escalated then it’s just prime time to completely go into crisis. And even if you don’t already have a mental illness, just the nature of being in jail and what you’re being charged with can be enough to bring on some symptoms.”
“I can’t thank Alliance Behavioral Healthcare enough for their commitment to help train our detention officers in Mental Health First Aid, said Wake County Sheriff Donnie Harrison. “ To train our detention officers is something I have wanted to do for a long time.”
The training will take place in July and August and will require three Alliance staff members training detention employees four days a week for four weeks
Alliance is a public behavioral health managed care organization, or MCO, with responsibility for the authorization of services for almost 440,000 Medicaid-eligible and uninsured individuals and a population of 1.8 million in Durham, Wake, Cumberland and Johnston counties.
Alliance partners with WCPSS to boost youth engagement
In response to challenges in youth engagement and well-being created by the Covid-19 pandemic, Alliance Health, Wake County Public School System and Wake County Cooperative Extension are piloting a community-informed, data-driven strategy to help school staff and re-engage youth in...
Read More
03/19/2024
Alliance Health Partners with NourishedRx to Support Members in TCL Program
Alliance Health announced today that it has entered into a strategic partnership with NourishedRx, a digital health and nutrition company based in Stamford, Connecticut, to support eligible members enrolled in North Carolina’s Transitions to Community Living (TCL) program. The new partnership will enable Alliance...
Read More
02/19/2024
1915C HCBS Innovations Waiver Renewal, July 1, 2024
The NC 1915(c) Home and Community Based Services Innovations Waiver’s current 5-year cycle period will expire on June 30, 2024. NC Medicaid’s goal is to renew the waiver with an effective date of July 1, 2024, for continuity of program planning....
Read More
Was this page helpful?
Members
Providers
Resources
Contact
All provider information and resources have been consolidated into a new section of the website called Provider Central. This section is for health care providers and prescribers only.