NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.
For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
If you are in danger or need immediate medical attention, call 911. If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
Since the start of the COVID-19 crisis Alliance has been working hard to help ensure that our network of providers is able to continue to provide access to services for individuals with behavioral health needs and to support members already in care. This includes collaborating closely with NC DHHS and our providers to greatly expand opportunities for using telehealth technology to interact with members in a safe way, and this week over $7 million dollars will be going out to select providers as part of Alliance’s provider Financial Stabilization Program.
We recognize the operational and financial impact the COVID-19 crisis is having on our network and the Financial Stabilization Program will provide significant immediate relief for many providers until they are able to begin seeking additional assistance from the federal government. This program will focus initially on providers of non-residential community-based services and outpatient services, based on a defined set of operational criteria.
While all members of our network are impacted by COVID-19, these providers are among the most seriously affected by the implementation of social distancing practices and other precautions to reduce the risk of disease spread. The immediate availability of these services will help prevent overcrowding in the EDs and prevent the unnecessary use of other crisis services and inpatient care, and they are critical to ensuring that individuals can transition out of those settings as expeditiously as possible.
As we navigate alongside our network during these unprecedented times, Alliance will continue to explore ways to support our partners on the front line of caring for our health plan members.
Recent News
03/21/2024
Alliance partners with WCPSS to boost youth engagement
In response to challenges in youth engagement and well-being created by the Covid-19 pandemic, Alliance Health, Wake County Public School System and Wake County Cooperative Extension are piloting a community-informed, data-driven strategy to help school staff and re-engage youth in...
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03/19/2024
Alliance Health Partners with NourishedRx to Support Members in TCL Program
Alliance Health announced today that it has entered into a strategic partnership with NourishedRx, a digital health and nutrition company based in Stamford, Connecticut, to support eligible members enrolled in North Carolina’s Transitions to Community Living (TCL) program. The new partnership will enable Alliance...
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02/19/2024
1915C HCBS Innovations Waiver Renewal, July 1, 2024
The NC 1915(c) Home and Community Based Services Innovations Waiver’s current 5-year cycle period will expire on June 30, 2024. NC Medicaid’s goal is to renew the waiver with an effective date of July 1, 2024, for continuity of program planning....
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