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Community and Member Engagement

Alliance Health recognizes that member and family experience is critical in the planning and development of programs and services that allow people to have rich and fulfilling lives.

man hugging a woman

The Community and Member Engagement team, part of the Alliance Community Health and Well-Being department, exists because Alliance Health recognizes that the experiences of members and families and the supports offered by our communities are critical in the planning and development of programs and services that allow people to have rich and fulfilling lives.

We are made up of several teams:

  • Member Engagement
  • Community Engagement
  • Specialty Populations
  • Health Literacy

All of our efforts are aimed at improving the care and supports received by our members and their families so that they can live their lives to the fullest. We want to empower the people we serve and their families through education and exposure to resources.

Our Core Values

  • Individual and family-driven
  • Integrated care
  • Supportive
  • Open-minded
  • Encouraging
  • Collaborative

What We Do

  • Help people navigate the system
  • Assist with complaints, grievances and appeals
  • Stay knowledgeable about community resources
  • Inform senior management of concerns and needs in the community
  • Support the Consumer and Family Advisory Committee (CFAC)
  • Support the Alliance Human Rights Committee
  • Be involved with advocacy groups
  • Coordinate trainings and presentations to consumers, families, providers, and communities at large
  • Coordinate Child and Family Team (CFT)
  • Coordinate Community Inclusion Planning Meetings
  • Coordinate Community Collaboratives
  • Support Network of Care
  • Coordinate Flex Funds
  • Listen
  • Care

Contact:
Doug Wright, Director, Community and Member Engagement
(919) 651-8425
Email Doug

Adam Shields, Member Engagement Manager
Jennifer Meade, Community Engagement Manager
Eric Johnson, Specialty Populations Manager
Tonya Brown, Community Engagement Manager (Mecklenburg)
Lakiesha McCormick, Member Inclusion and Outreach Manager (Mecklenburg)

This page was last reviewed for accuracy on 09/24/2020