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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans (Tailored Plans) will launch July 1, 2024.

Effective February 1, 2024, citizens of Harnett County are being served by Alliance Health. Access more information for health plan participants or for providers.

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Use the search function below to search AllianceHealthPlan.org

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Contact Information

Access important phone numbers to use in contacting Alliance Health.

Member and Recipient Services

800-510-9132 or Relay: 711 or 800-735-2962

For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.

Behavioral Health Crisis Line

If you are in danger or need immediate medical attention, call 911.

877-223-4617 (24 hours a day, 7 days a week)

If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help. This is a free call. We are here to help you with problems like stress, depression or anxiety. We can get you the support you need to feel better.

Provider HelpDesk: 919-651-8500

The Alliance Provider Helpdesk is available to answer provider questions about authorization, billing, claims, enrollment and credentialing, ACS, and other issues. Call 919-651-8500 Monday-Friday from 8:30 a.m.-5:15 p.m.

Confidential Fraud and Abuse Line: 855-727-6721

You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance Offices: 919-651-8401

Alliance maintains community offices in Cumberland, Johnston and Mecklenburg counties.

The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.

Contact Us Page - Department Contact and Phone Numbers
DepartmentContactPhone Number
ClaimsLisa Sullivan, Director of Claims919-651-8581
ClaimsHugh Greene, EDI Specialist919-651-8898
ClaimsTina Everett, Manager Claims Processing919-651-8817
ClaimsMarilyn Madison, Claims Supervisor919-651-8450
ClaimsAshley Jones, Claims Analyst919-651-8741
ClaimsAvery Piercy, Claims Analyst 919-651-8621
ClaimsBelinda Davis, Team Lead Claims 919-651-8876
ClaimsChelsea Reid, Encounter Supervisor 919-651-8955
ClaimsChristy Mercer, Claims Specialist919-651-8610
ClaimsMichelle Evans, Claims Supervisor 919-651-8964
ClaimsTodd Penree, Claims Specialist 919-651-8621
ClaimsChristopher Corley, Claims Specialist919-651-8629
ClaimsLinnetta Hughes, Claims Analyst919-651-8412
Community Health and Well-Being[email protected]
Community and Member Engagement[email protected]
Compliance and Risk Management[email protected]
Purchasing[email protected] 919-651-8552
Accounts Payable[email protected] 919-651-8457
Human Resources
(Please do not call to check the status of a job application. Instead, click here.)
[email protected]
Information Technology and Alpha Support[email protected]919-651-8500
Media InquiriesDoug Fuller919-651-8430
Provider Network Operations[email protected]919-651-8500
Quality Management[email protected]
This page was last reviewed for accuracy on 05/24/2021