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Access and Information Center: (800) 510-9132
For the services or information you need call the Alliance Access and Information Center toll-free 24 hours a day. Relay is available at 711 or (800) 735-2962.
Access and Information Center:
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk:
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud & Abuse Line:
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance Offices:
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.
The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.
| Department | Name | Phone | Notes | |
|---|---|---|---|---|
| Administration (non-HR related) | Veronica Ingram | (919) 651-8466 | [email protected] | |
| Claims | Lisa Sullivan, Claims Manager | (919) 651-8581 | [email protected] | |
| Claims | Hugh Greene, EDI Specialist | (919) 651-8898 | [email protected] | |
| Claims | Tina Everett, Claims Supervisor | (919) 651-8817 | [email protected] | |
| Claims | Marilyn Madison, Claims Supervisor | (919) 651-8450 | [email protected] | |
| Claims | Avery Piercy, Claims Analyst | (919) 651-8621 | [email protected] | |
| Claims | Belinda Davis, Claims Analyst | (919) 651-8876 | [email protected] | |
| Claims | Chelsea Reid, Claims Analyst | (919) 651-8955 | [email protected] | |
| Claims | Christy Mercer, Claims Specialist | (919) 651-8610 | [email protected] | |
| Claims | Michelle Evans, Claims Specialist | (919) 651-8964 | [email protected] | |
| Claims | Todd Penree, Claims Research Analyst I | (919) 651-8621 | [email protected] | |
| Claims | Christopher Corley, Claims Research Analyst I | (919) 651-8629 | [email protected] | |
| Claims | Karen Currey, Claims Research Analyst I | (919) 651-8620 | [email protected] | |
| Claims | Linnetta Hughes, Claims Research Analyst I | (919) 651-8412 | [email protected] | |
| Community Health and Well-Being | Ann Oshel | (919) 651-8855 | [email protected] | |
| Community and Member Engagement | Doug Wright | (919) 651-8425 | [email protected] | |
| Corporate Compliance | Monica Portugal | (919) 651-8431 | [email protected] | |
| Finance | Sara Pacholke | (919) 651-8438 | [email protected] | |
| Human Resources | [email protected] | Please do not call to check the status of a job application. Instead, click here. | ||
| Information Technology and Alpha Support | (919) 651-8500 | [email protected] | ||
| Care Coordination | Jeff Payne, Director | (919) 651-8857 | [email protected] | |
| I/DD Care Coordination | Walter Linney, Assistant Director | (919) 651-8809 | [email protected] | |
| I/DD Care Coordination | Mike Milley (Durham Co.) | (919) 651-8838 | [email protected] | |
| I/DD Care Coordination | Lilian Sellers (Durham Co.) | (919) 651-8840 | [email protected] | |
| I/DD Care Coordination | Kay Birdwhistell (Wake Co.) | (919) 651-8745 | [email protected] | |
| I/DD Care Coordination | Rasheeda Jones-Oliver (Wake Co.) | (919) 651-8743 | [email protected] | |
| I/DD Care Coordination | Beverly Harris (Wake Co.) | (919) 651-8713 | [email protected] | |
| I/DD Care Coordination | William Ethridge (Cumberland Co.) | (919) 651-4821 | [email protected] | |
| I/DD Care Coordination | Briana Parkins (Cumberland Co.) | (910) 491-4818 | [email protected] | |
| I/DD Care Coordination | Anna O’Neill (Johnston Co.) | (919) 989-5568 | [email protected] | |
| MH/SUD Care Coordination | Towanda Witherspoon (Durham Co.) | (919) 651-8853 | [email protected] | |
| MH/SUD Care Coordination | Kimberli Johnson | (919) 651-8816 | [email protected] | |
| MH/SUD Care Coordination | Karen Gall (Wake Co.) | (919) 651-8747 | [email protected]llianceHealthPlan.org | |
| MH/SUD Care Coordination | Emily Kerley (Wake Co.) | (919) 651-8734 | [email protected] | |
| MH/SUD Care Coordination | Jessica King (Wake Co.) | (919) 651-8759 | [email protected] | |
| MH/SUD Care Coordination | Carlotta Ray (Cumberland Co.) | (910) 491-4790 | [email protected] | |
| MH/SUD Care Coordination | Johnathan Giles (Cumberland Co.) | (910) 491-4805 | [email protected] | |
| MH/SUD Care Coordination | Lindsay Allen (Johnston Co.) | (919) 989-5546 | [email protected] | |
| School Based Care Coordination | Debbie Richardson | (919) 651-8744 | [email protected] | |
| Transitions to Community Living Initiative | Tonjonna Hayes | (919) 651-8740 | [email protected] | |
| Transitions to Community Living Initiative | Alecia Brower | (919) 651-8528 | [email protected] | |
| Transitions to Community Living Initiative | Anna Mulhollem | (919) 651-8442 | [email protected] | |
| Transitions to Community Living Initiative | Aimee Izawa | (919) 651-8596 | [email protected] | |
| Media Inquiries | Doug Fuller | (919) 651-8430 | [email protected] | |
| Provider Network Operations | (919) 651-8500 | [email protected] | ||
| Quality Management | [email protected] | |||
| Agent for Service of Process | Carol Wolff, Alliance General Counsel | Serves as the Agent for Service of Process for Alliance. Send all legal documents to her attention at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560. |
Page last modified: August 21, 2019
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