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Access and Information Center: (800) 510-9132
For the services or information you need call the Alliance Access and Information Center toll-free 24 hours a day. Relay is available at 711 or (800) 735-2962.
Access and Information Center:
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.
Provider HelpDesk:
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.
Confidential Fraud & Abuse Line:
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.
Alliance Offices:
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.
Department | Name | Phone | Notes | |
---|---|---|---|---|
Administration (non-HR related) | Veronica Ingram | (919) 651-8466 | [email protected] | |
Claims | Lisa Sullivan, Director of Claims | (919) 651-8581 | [email protected] | |
Claims | Hugh Greene, EDI Specialist | (919) 651-8898 | [email protected] | |
Claims | Tina Everett, Claims Supervisor | (919) 651-8817 | [email protected] | |
Claims | Marilyn Madison, Claims Supervisor | (919) 651-8450 | [email protected] | |
Claims | Ashley Jones, Claims Research Analyst | (919) 651-8741 | [email protected] | |
Claims | Avery Piercy, Claims Research Analyst | (919) 651-8621 | [email protected] | |
Claims | Belinda Davis, Claims Research Analyst | (919) 651-8876 | [email protected] | |
Claims | Chelsea Reid, Claims Research Analyst | (919) 651-8955 | [email protected] | |
Claims | Christy Mercer, Claims Research Analyst | (919) 651-8610 | [email protected] | |
Claims | Michelle Evans, Claims Research Analyst | (919) 651-8964 | [email protected] | |
Claims | Todd Penree, Claims Research Analyst | (919) 651-8621 | [email protected] | |
Claims | Christopher Corley, Claims Research Analyst I | (919) 651-8629 | [email protected] | |
Claims | Karen Currey, Claims Research Analyst | (919) 651-8620 | [email protected] | |
Claims | Linnetta Hughes, Claims Research Analyst I | (919) 651-8412 | [email protected] | |
Community Health and Well-Being | Ann Oshel | (919) 651-8855 | [email protected] | |
Community and Member Engagement | Doug Wright | (919) 651-8425 | [email protected] | |
Corporate Compliance | Monica Portugal | (919) 651-8431 | [email protected] | |
Finance | Sara Pacholke | (919) 651-8438 | [email protected] | |
Human Resources | [email protected] | Please do not call to check the status of a job application. Instead, click here. | ||
Information Technology and Alpha Support | (919) 651-8500 | [email protected] | ||
Care Coordination | Jeff Payne, Director | (919) 651-8857 | [email protected] | |
I/DD Care Coordination | Walter Linney, Assistant Director | (919) 651-8809 | [email protected] | |
I/DD Care Coordination | Mike Milley (Durham Co.) | (919) 651-8838 | [email protected] | |
I/DD Care Coordination | Lilian Sellers (Durham Co.) | (919) 651-8840 | [email protected] | |
I/DD Care Coordination | Rasheeda Jones-Oliver (Wake Co.) | (919) 651-8743 | [email protected] | |
I/DD Care Coordination | Beverly Harris (Wake Co.) | (919) 651-8713 | [email protected] | |
I/DD Care Coordination | William Ethridge (Cumberland Co.) | (919) 651-4821 | [email protected] | |
I/DD Care Coordination | Briana Parkins (Cumberland Co.) | (910) 491-4818 | [email protected] | |
I/DD Care Coordination | Anna O’Neill (Johnston Co.) | (919) 989-5568 | [email protected] | |
MH/SUD Care Coordination | Towanda Witherspoon (Durham Co.) | (919) 651-8853 | [email protected] | |
MH/SUD Care Coordination | Kimberli Johnson | (919) 651-8816 | [email protected] | |
MH/SUD Care Coordination | Karen Gall (Wake Co.) | (919) 651-8747 | [email protected] | |
MH/SUD Care Coordination | Emily Kerley (Wake Co.) | (919) 651-8734 | [email protected] | |
MH/SUD Care Coordination | Jessica King (Wake Co.) | (919) 651-8759 | [email protected] | |
MH/SUD Care Coordination | Carlotta Ray (Cumberland Co.) | (910) 491-4790 | [email protected] | |
MH/SUD Care Coordination | Lindsay Allen (Johnston Co.) | (919) 989-5546 | [email protected] | |
School Based Care Coordination | Debbie Richardson | (919) 651-8744 | [email protected] | |
Transitions to Community Living Initiative | Tonjonna Hayes | (919) 651-8740 | [email protected] | |
Transitions to Community Living Initiative | Alecia Brower | (919) 651-8528 | [email protected] | |
Transitions to Community Living Initiative | Paul Brossoie | [email protected] | ||
Transitions to Community Living Initiative | Aimee Izawa | (919) 651-8596 | [email protected] | |
Media Inquiries | Doug Fuller | (919) 651-8430 | [email protected] | |
Provider Network Operations | (919) 651-8500 | [email protected] | ||
Quality Management | [email protected] | |||
Agent for Service of Process | Carol Wolff, Alliance General Counsel | Serves as the Agent for Service of Process for Alliance. Send all legal documents to her attention at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560. |