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Contact Us

You are here: Home / About Alliance / Contact Us

Access and Information Center: (800) 510-9132

For the services or information you need call the Alliance Access and Information Center toll-free 24 hours a day. Relay is available at 711 or (800) 735-2962.

Provider HelpDesk: (919) 651-8500

Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud and Abuse Line: (855) 727-6721

You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance Offices: (919) 651-8401

Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Access and Information Center:
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk:
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud & Abuse Line:
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance Offices:
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.
DepartmentNamePhoneEmailNotes
AdministrationVeronica Ingram(919) 651-8466[email protected]Please do not call to check the status of a job application. Instead, click here.
ClaimsLisa Sullivan, Claims Manager(919) 651-8581[email protected]
ClaimsHugh Greene, EDI Specialist(919) 651-8898[email protected]
ClaimsTina Everett, Claims Supervisor(919) 651-8817[email protected]
ClaimsWendy Mans, Claims Supervisor(919) 651-8450[email protected]
ClaimsBarbara Morrison, Claims Analyst(919) 651-8631[email protected]
ClaimsAvery Piercy, Claims Analyst(919) 651-8621[email protected]
ClaimsIna Shippy, Claims Analyst(919) 651-8629[email protected]
ClaimsAshley Gilbert, Claims Analyst(919) 651-8741[email protected]
ClaimsBelinda Davis, Claims Analyst(919) 651-8876[email protected]
ClaimsChelsea Reid, Claims Analyst(919) 651-8955[email protected]
ClaimsTammy Hutcherson, Claims Specialist(919) 651-8619[email protected]
ClaimsShayla Laird, Claims Specialist(919) 651-8620[email protected]
ClaimsAmy Sherrod, Claims Specialist(919) 651-8621[email protected]
ClaimsChristy Mercer, Claims Specialist(919) 651-8610[email protected]
ClaimsMichelle Evans, Claims Specialist(919) 651-8964[email protected]
Community RelationsAnn Oshel(919) 651-8855[email protected]
Individual and Family AffairsDoug Wright(919) 651-8425[email protected]
Corporate ComplianceMonica Portugal(919) 651-8431[email protected]
FinanceSara Pacholke(919) 651-8438[email protected]
Information Technology and Alpha Support(919) 651-8500[email protected]
I/DD Care Coordination
Jeff Payne, Director(919) 651-8857[email protected]
I/DD Care CoordinationWalter Linney, Assistant Director(919) 651-8809[email protected]
I/DD Care CoordinationMike Milley (Durham Co.)(919) 651-8838[email protected]
I/DD Care CoordinationLilian Sellers (Durham Co.)(919) 651-8840[email protected]
I/DD Care CoordinationKay Birdwhistell (Wake Co.)(919) 651-8745[email protected]
I/DD Care CoordinationRasheeda Jones-Oliver (Wake Co.)(919) 651-8743[email protected]
I/DD Care CoordinationBeverly Harris (Wake Co.)(919) 651-8713[email protected]
I/DD Care CoordinationWilliam Ethridge (Cumberland Co.)(919) 651-4821[email protected]
I/DD Care CoordinationBriana Parkins (Cumberland Co.)(910) 491-4818[email protected]
I/DD Care CoordinationAnna O’Neill (Johnston Co.)(919) 989-5568[email protected]
MH/SUD Care Coordination
Nave Sands, Director(919) 651-8417[email protected]
MH/SUD Care CoordinationMay Alexander, Assistant Director(919) 651-8443[email protected]
MH/SUD Care CoordinationTowanda Witherspoon (Durham Co.)(919) 651-8853[email protected]
MH/SUD Care CoordinationKimberli Johnson(919) 651-8816[email protected]
MH/SUD Care CoordinationKaren Gall (Wake Co.)(919) 651-8747[email protected]
MH/SUD Care CoordinationCrystal O’Briant (Wake Co.)(919) 651-8785co'briant @AllianceHealthPlan.org
MH/SUD Care CoordinationEmily Kerley (Wake Co.)(919) 651-8734[email protected]
MH/SUD Care CoordinationJessica King (Wake Co.)(919) 651-8759[email protected]
MH/SUD Care CoordinationCarlotta Ray (Cumberland Co.)(910) 491-4790[email protected]
MH/SUD Care CoordinationJohnathan Giles (Cumberland Co.)(910) 491-4805[email protected]
MH/SUD Care CoordinationLindsay Allen (Johnston Co.)(919) 989-5546[email protected]
School Based Care CoordinationDebbie Richardson(919) 651-8744[email protected]
Transitions to Community Living InitiativeTonjonna Hayes(919) 651-8740[email protected]
Transitions to Community Living InitiativeAlecia Brower(919) 651-8528[email protected]
Transitions to Community Living InitiativeAnna Mulhollem(919) 651-8442[email protected]
Transitions to Community Living InitiativeAimee Izawa(919) 651-8596[email protected]
Media InquiresDoug Fuller(919) 651-8430[email protected]
Provider Network Operations(919) 651-8500[email protected]
Quality Management[email protected]
Agent for Service of ProcessCarol Wolff, Alliance General CounselServes as the Agent for Service of Process for Alliance. Send all legal documents to her attention at 4600 Emperor Boulevard, Durham, NC, 27703.


Page last modified: January 31, 2019
Alliance Health
Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.


Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.


Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.


Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.