Alliance Health Menu
  • Individuals and Families
    • Close
    • Welcome to Alliance. Learn more about who we are and how we can help.
      • Services and Supports
        • Close
          • Services and Supports
            • Crisis Services
            • Mental Health Recovery Services
            • Substance Use Disorder Recovery Services
            • Intellectual and Developmental Disabilities (IDD) Services
            • Traumatic Brain Injury (TBI)
            • Transitions to Community Living
            • Services for Specialty Populations
            • Appealing an Alliance Decision
          • Access and Information Center
            • Behavioral healthcare professionals are available in the Access and Information Center to take your call 24 hours a day.

              Reach them at (800) 510-9132.


               
        • Close
      • Getting Involved
        • Close
          • Getting Involved
            • Member Trainings
            • Informational Presentations
            • Community and Member Engagement
            • Alliance CFAC
            • Non-Discrimination Policy
            • It’s Time to Re-Think Campaign
            • National Alliance on Mental Illness (NAMI)
            • Certified Peer Support Specialist Program
          • Understanding Managed Care
            • Medicaid Transformation
            • Behavioral Health I/DD Tailored Plans
            • Glossary of Managed Care Terms
        • Close
      • Helpful Resources
        • Close
          • Important Publications
            • Individual and Family Handbooks
            • Alliance Brochures
            • Alliance Provider Directory
            • Alliance Clinician Directory
            • Individual Rights and Responsibilities
            • Requesting Information in Writing
          • General Resources
            • COVID-19 Vaccine
            • Filing a Grievance
            • HIPAA Forms for Members
            • Reporting Medicaid Fraud and Abuse
            • Medicaid Eligibility
            • Manage Your Health Toolkit
            • Help Paying for Medications
            • Remote Supports Home
            • Alliance For Action on Opioids
        • Close
      • Community Health
        and Well-Being
        • Close
        • Community Health and Well-Being

          Learn how Alliance reaches into our communities:
          • + Housing initiatives
          • + Reducing stigma
          • + Innovative approaches
          • + Our partnerships
          • + Community impact
        • Close
    • (800) 510-9132 | Call the 24/7 Alliance Access and Information Center for behavioral healthcare help.
    • Close
  • For Providers
    • Close
      • Provider News
        • Close
          • nctracks logoNCTracks Automated Voice Response System to Include Prepaid Health PlansJanuary 25, 2021
          • Alliance Logo ASubmit Your Questions for All Provider MeetingJanuary 22, 2021
          • Housing-Puzzle-1-aspect-ratio-4-3Independent Living Initiative TrainingJanuary 21, 2021
          • Alliance Logo AClinical Coverage Policy Accessibility NoticeJanuary 20, 2021
          • Alliance Logo AAll Provider Meeting rescheduled to Feb 4, 2021January 19, 2021
          • webinar-1-aspect-ratio-4-3Important TBI/IDD DHHS WebinarJanuary 19, 2021
        • Close
      • Publications, Forms and Documents
        • Close
        • Publications, Forms and Documents
          • Access the Provider Operations Manual and other key publications, finance and claims forms, and other important documents.

        • Close
      • Working with Alliance
        • Close
          • Authorizations and Claims
            • UM Information and Resources
            • I/DD UM Resources
            • MH/SUD UM Resources
            • Out-of-Network Authorizations
            • Claims Information and Resources
          • Provider Quality Assurance
            • Provider Monitoring
            • Alliance Clinical Guidelines
            • Co-Occurring MH-SUD Diagnoses Screening Program
            • HEDIS
            • Quality Management
            • Information for Licensed Independent Professionals (LIPs)
            • Back-up Staffing Guidelines
          • Network Development
            • Current Service Needs
            • Provider Network Development Provider Assignments
            • Invoice and Travel Reimbursement Requirements
            • Letters of Support
          • New Providers
            • Credentialing and Enrollment
            • New Provider Orientation
            • HCBS Provider Self-Assessment
        • Close
      • Provider Resources
        • Close
          • Training Opportunities
            • Alliance Training
            • Recovery University
            • Learning Presentations
            • Alliance Provider Portal
            • Alpha Portal
          • Getting Involved
            • All-Provider Meetings
            • Alliance Provider Advisory Council (APAC)
            • Local Provider Advisory Councils
          • Other Resources
            • COVID-19 Resources
            • Medicaid Transformation
            • Traumatic Brain Injury (TBI)
            • Housing Resources for Providers
            • System of Care/Care Review
            • Refer to Foster or Therapeutic Foster Care
            • Shared Decision Making Tools
            • Clozapine Toolkit
            • Medical and Pharmacy Information
            • DHHS Bulletins
            • Re-Think Campaign Toolkit
            • Alliance For Action on Opioids
            • Cultural Competence
            • Other Helpful Resources
        • Close
      • Calendar
        • Close
        • Upcoming Provider Events

          Jan 26
          Virtual Event
          10:00 am - 12:00 pm

          Independent Living Initiative Housing Training

          Jan 26
          Virtual Event
          1:00 pm - 3:00 pm

          APAC Meeting

          Jan 27
          Virtual Event
          10:00 am - 11:00 am

          Provider Housing Training: How it’s Written Matters: Reasonable Accommodations

          Jan 27
          Virtual Event
          10:00 am - 11:30 am

          Section 8 Made Simple for Practitioners, Understanding Your PHA’s Housing Choice Voucher Program – Part 2

          Jan 28
          Virtual Event
          12:00 pm - 1:00 pm

          CME Lunch and Learn Training

          Jan 28
          Virtual Event
          5:30 pm - 7:00 pm

          Alliance Cumberland CFAC Meeting

          Jan 29
          Virtual Event
          1:00 pm - 3:00 pm

          Wake Cross Agency Training

          Jan 29
          Virtual Event
          1:00 pm - 3:00 pm

          Wake County Cross Agency: DSS

          View more
        • Close
      • Login to AlphaMCS

        Access the Provider Portal

        Medicaid Transformation
    • (919) 651-8500 | The Provider Helpdesk is available if you need assistance.
    • Close
  • About Alliance
    • Close
      • What is Alliance?
        • Alliance is the managed care organization for public behavioral healthcare for the citizens of Durham, Wake, Cumberland and Johnston counties in North Carolina.

      • Learn About Alliance
        • Alliance News
        • Alliance Brochures
        • Our Mission, Vision and Values
        • Alliance Leadership
        • Board of Directors
        • Thought Leadership
      • Documents and Reports
        • Annual Report
        • Finance Documents
        • Network Adequacy & Accessibility Analysis
        • Cultural Competency Plan
      • Connect with Alliance
        • Contact Us
        • Alliance Offices and Directions
        • Community Health and Well-Being
        • Alliance Trainings
        • Mental Health First Aid
        • Alliance For Action on Opioids
        • Subscribe to Our Newsletter
      • Work with Alliance
        • Careers at Alliance
        • RFPs, RFIs, RFQs, Q&As
      • Alliance News

        Alliance Calendar
    • Close
  • Find a Provider
    • Close
    • Find a Provider
      • Alliance partners with over 2200 private providers to offer a diverse variety of innovative, high-quality services and supports.

      • Search Our Online Tool
      • Clinician Directory (.pdf)
      • Provider Directory (.pdf)
    • Close
  • Search
  • Menu
  • PAGE CONTENTS

    • 1 Access and Information Center: (800) 510-9132
    • 2 Provider HelpDesk: (919) 651-8500
    • 3 Confidential Fraud and Abuse Line: (855) 727-6721
    • 4 Alliance Offices: (919) 651-8401

    Access and Information Center: (800) 510-9132

    For the services or information you need call the Alliance Access and Information Center toll-free 24 hours a day. Relay is available at 711 or (800) 735-2962.

  • Provider HelpDesk: (919) 651-8500

    Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

  • Confidential Fraud and Abuse Line: (855) 727-6721

    You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

  • Alliance Offices: (919) 651-8401

    Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Access and Information Center:
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

Provider HelpDesk:
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

Confidential Fraud & Abuse Line:
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

Alliance Offices:
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

The table below is both searchable and sortable to help you more easily locate the correct department and find contact information. Click the header above each column to sort alphabetically, or type a keyword in the “Search” box.
DepartmentNamePhoneEmailNotes
Administration (non-HR related)Veronica Ingram(919) 651-8466[email protected]
ClaimsLisa Sullivan, Director of Claims(919) 651-8581[email protected]
ClaimsHugh Greene, EDI Specialist(919) 651-8898[email protected]
ClaimsTina Everett, Claims Supervisor(919) 651-8817[email protected]
ClaimsMarilyn Madison, Claims Supervisor(919) 651-8450[email protected]
ClaimsAshley Jones, Claims Research Analyst(919) 651-8741[email protected]
ClaimsAvery Piercy, Claims Research Analyst (919) 651-8621[email protected]
ClaimsBelinda Davis, Claims Research Analyst (919) 651-8876[email protected]
ClaimsChelsea Reid, Claims Research Analyst (919) 651-8955[email protected]
ClaimsChristy Mercer, Claims Research Analyst (919) 651-8610[email protected]
ClaimsMichelle Evans, Claims Research Analyst (919) 651-8964[email protected]
ClaimsTodd Penree, Claims Research Analyst (919) 651-8621[email protected]
ClaimsChristopher Corley, Claims Research Analyst I(919) 651-8629[email protected]
ClaimsKaren Currey, Claims Research Analyst (919) 651-8620[email protected]
ClaimsLinnetta Hughes, Claims Research Analyst I(919) 651-8412[email protected]
Community Health and Well-BeingAnn Oshel(919) 651-8855[email protected]
Community and Member EngagementDoug Wright(919) 651-8425[email protected]
Corporate ComplianceMonica Portugal(919) 651-8431[email protected]
FinanceSara Pacholke(919) 651-8438[email protected]
Human Resources[email protected]Please do not call to check the status of a job application. Instead, click here.
Information Technology and Alpha Support(919) 651-8500[email protected]
Care Coordination
Jeff Payne, Director(919) 651-8857[email protected]
I/DD Care CoordinationWalter Linney, Assistant Director(919) 651-8809[email protected]
I/DD Care CoordinationMike Milley (Durham Co.)(919) 651-8838[email protected]
I/DD Care CoordinationLilian Sellers (Durham Co.)(919) 651-8840[email protected]
I/DD Care CoordinationRasheeda Jones-Oliver (Wake Co.)(919) 651-8743[email protected]
I/DD Care CoordinationBeverly Harris (Wake Co.)(919) 651-8713[email protected]
I/DD Care CoordinationWilliam Ethridge (Cumberland Co.)(919) 651-4821[email protected]
I/DD Care CoordinationBriana Parkins (Cumberland Co.)(910) 491-4818[email protected]
I/DD Care CoordinationAnna O’Neill (Johnston Co.)(919) 989-5568[email protected]
MH/SUD Care CoordinationTowanda Witherspoon (Durham Co.)(919) 651-8853[email protected]
MH/SUD Care CoordinationKimberli Johnson(919) 651-8816[email protected]
MH/SUD Care CoordinationKaren Gall (Wake Co.)(919) 651-8747[email protected]
MH/SUD Care CoordinationEmily Kerley (Wake Co.)(919) 651-8734[email protected]
MH/SUD Care CoordinationJessica King (Wake Co.)(919) 651-8759[email protected]
MH/SUD Care CoordinationCarlotta Ray (Cumberland Co.)(910) 491-4790[email protected]
MH/SUD Care CoordinationLindsay Allen (Johnston Co.)(919) 989-5546[email protected]
School Based Care CoordinationDebbie Richardson(919) 651-8744[email protected]
Transitions to Community Living InitiativeTonjonna Hayes(919) 651-8740[email protected]
Transitions to Community Living InitiativeAlecia Brower(919) 651-8528[email protected]
Transitions to Community Living InitiativePaul Brossoie[email protected]
Transitions to Community Living InitiativeAimee Izawa(919) 651-8596[email protected]
Media InquiriesDoug Fuller(919) 651-8430[email protected]
Provider Network Operations(919) 651-8500[email protected]
Quality Management[email protected]
Agent for Service of ProcessCarol Wolff, Alliance General CounselServes as the Agent for Service of Process for Alliance. Send all legal documents to her attention at 5200 W. Paramount Parkway, Suite 200, Morrisville, NC 27560.

  • This field is for validation purposes and should be left unchanged.
Page last modified: August 21, 2019

ACCESS AND INFORMATION CENTER:

(800) 510-9132
Relay: 711 or (800) 735-2962

We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.

PROVIDER HELPDESK:

(919) 651-8500

Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.

CONFIDENTIAL FRAUD AND ABUSE LINE:

(855) 727-6721

You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous. Learn more.

ALLIANCE OFFICES:

(919) 651-8401

Alliance maintains community offices in Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

© 2020 Alliance Health | Privacy Policy and Terms and Conditions
العربية Mon-Khmer 繁體中文 Tagalog Français Deutsch ગુજરાતી हिंदी Hmoob 한국어 ພາສາລາວ 日本語 Русский Español Tiếng Việt
ACCREDITED Health Call Center Expires 01/01/2023
ACCREDITED Health Network Expires 01/01/2023
ACCREDITED Health Utilization Management Expires 01/01/2023
Alliance Health
  • Individuals and Families
    • Back
    • Services and Supports
      • Back
      • Services and Supports
        • Back
        • Crisis Services
        • Mental Health Recovery Services
        • Substance Use Disorder Recovery Services
        • Intellectual and Developmental Disabilities (IDD) Services
        • Traumatic Brain Injury (TBI)
        • Transitions to Community Living
        • Services for Specialty Populations
        • Appealing an Alliance Decision
        • Back
      • Back
    • Getting Involved
      • Back
      • Getting Involved
        • Back
        • Member Trainings
        • Informational Presentations
        • Community and Member Engagement
        • Alliance CFAC
        • Non-Discrimination Policy
        • It’s Time to Re-Think Campaign
        • National Alliance on Mental Illness (NAMI)
        • Certified Peer Support Specialist Program
        • Back
      • Understanding Managed Care
        • Back
        • Medicaid Transformation
        • Behavioral Health I/DD Tailored Plans
        • Glossary of Managed Care Terms
        • Back
      • Back
    • Helpful Resources
      • Back
      • Important Publications
        • Back
        • Individual and Family Handbooks
        • Alliance Brochures
        • Alliance Provider Directory
        • Alliance Clinician Directory
        • Individual Rights and Responsibilities
        • Requesting Information in Writing
        • Back
      • General Resources
        • Back
        • COVID-19 Vaccine
        • Filing a Grievance
        • HIPAA Forms for Members
        • Reporting Medicaid Fraud and Abuse
        • Medicaid Eligibility
        • Manage Your Health Toolkit
        • Help Paying for Medications
        • Remote Supports Home
        • Alliance For Action on Opioids
        • Back
      • Back
    • Community Health
      and Well-Being
      • Back
      • Housing
      • Reducing Stigma
      • Innovative Approaches
      • Partnerships
      • Impact on Our Community
      • Back
    • Back
  • For Providers
    • Back
    • Provider News
      • Back
      • Back
    • Publications, Forms and Documents
      • Back
      • Publications, Forms and Documents
        • Back
        • Back
      • Back
    • Working with Alliance
      • Back
      • Authorizations and Claims
        • Back
        • UM Information and Resources
        • I/DD UM Resources
        • MH/SUD UM Resources
        • Out-of-Network Authorizations
        • Claims Information and Resources
        • Back
      • Provider Quality Assurance
        • Back
        • Provider Monitoring
        • Alliance Clinical Guidelines
        • Co-Occurring MH-SUD Diagnoses Screening Program
        • HEDIS
        • Quality Management
        • Information for Licensed Independent Professionals (LIPs)
        • Back-up Staffing Guidelines
        • Back
      • Network Development
        • Back
        • Current Service Needs
        • Provider Network Development Provider Assignments
        • Invoice and Travel Reimbursement Requirements
        • Letters of Support
        • Back
      • New Providers
        • Back
        • Credentialing and Enrollment
        • New Provider Orientation
        • HCBS Provider Self-Assessment
        • Back
      • Back
    • Provider Resources
      • Back
      • Training Opportunities
        • Back
        • Alliance Training
        • Recovery University
        • Learning Presentations
        • Alliance Provider Portal
        • Alpha Portal
        • Back
      • Getting Involved
        • Back
        • All-Provider Meetings
        • Alliance Provider Advisory Council (APAC)
        • Local Provider Advisory Councils
        • Back
      • Other Resources
        • Back
        • COVID-19 Resources
        • Medicaid Transformation
        • Traumatic Brain Injury (TBI)
        • Housing Resources for Providers
        • System of Care/Care Review
        • Refer to Foster or Therapeutic Foster Care
        • Shared Decision Making Tools
        • Clozapine Toolkit
        • Medical and Pharmacy Information
        • DHHS Bulletins
        • Re-Think Campaign Toolkit
        • Alliance For Action on Opioids
        • Cultural Competence
        • Other Helpful Resources
        • Back
      • Back
    • Calendar
      • Back
      • Back
    • Back
  • About Alliance
    • Back
    • What is Alliance?
      • Back
      • Back
    • Learn About Alliance
      • Back
      • Alliance News
      • Alliance Brochures
      • Our Mission, Vision and Values
      • Alliance Leadership
      • Board of Directors
      • Thought Leadership
      • Back
    • Documents and Reports
      • Back
      • Annual Report
      • Finance Documents
      • Network Adequacy & Accessibility Analysis
      • Cultural Competency Plan
      • Back
    • Connect with Alliance
      • Back
      • Contact Us
      • Alliance Offices and Directions
      • Community Health and Well-Being
      • Alliance Trainings
      • Mental Health First Aid
      • Alliance For Action on Opioids
      • Subscribe to Our Newsletter
      • Back
    • Work with Alliance
      • Back
      • Careers at Alliance
      • RFPs, RFIs, RFQs, Q&As
      • Back
    • Back
  • Find a Provider
    • Back
    • Find a Provider
      • Back
      • Back
    • Search Our Online Tool
      • Back
      • Back
    • Clinician Directory (.pdf)
    • Provider Directory (.pdf)
    • Back
Access and Information Center
(800) 510-9132
We want to make it easy for you to get the services or information you need. You can call the Alliance Access and Information Center toll-free 24 hours a day.


Provider HelpDesk
(919) 651-8500
Representatives are available 8:30am-5:15pm Monday-Friday to answer provider questions about authorization, billing, claims, enrollment and credentialing, the Alpha Provider Portal or other issues.


Confidential Fraud and Abuse Line
(855) 727-6721
You are encouraged to report matters involving Medicaid fraud and abuse. If you want to report fraud or abuse, you can remain anonymous.


Alliance Offices
(919) 651-8401
Alliance maintains community offices in Durham, Wake, Cumberland and Johnston counties. Addresses and directions to the Alliance offices.

Alert: COVID-19 vaccine information and resources. Access COVID-19 resources for providers.

Pin It on Pinterest

Scroll to top