Emergency Transportation
If you need emergency transportation (an ambulance), call 911.
Non-Emergency Medical Transportation (NEMT)
Alliance Health has contracted with Modivcare to provide non-emergency medical transportation to help you get to and from your appointments for Medicaid-covered care. Rides will be arranged to the nearest appropriate provider. This service is free to you.
If you need an attendant to go with you to your doctor’s appointment, or if your child (age 18 or younger) is a member of the health plan, transportation is also covered for the attendant, parent or guardian. Non-emergency transportation includes personal vehicles, taxis, vans, minibuses, mountain area transports and public transportation.
How do I schedule NEMT?
As an Alliance member there are several ways that you can schedule transportation:
- Contact Modivcare directly at 855-759-9600
- Visit the Modivcare web portal at modivcare.com/login. You will need your Medicaid number to schedule online.
- Contact Member and Recipient Services at 800-510-9132
You should call to schedule transportation as far in advance as possible, but no less than 2 business days before your appointment. If you need urgent transportation, you can schedule it at any time. A Modivcare Customer Service Representative is available 24/7 to assist you to book transportation.
What can I expect on the day of my appointment?
The type of transportation you get will be based on your level of need. Types of possible transportation include taxis, vans, mini-buses, mountain area transports, public transportation, or personal vehicles.
Your ride will arrive at the scheduled time, and they will wait up to 5 minutes after arrival for pick-up. You will arrive to your appointment on time and no earlier than 1 hour before your appointment. Your ride home from the appointment will be within 1 hour after your appointment ends. You will not have to leave your appointment early to catch your ride.
If you are not happy with your transportation service, you may file a grievance (complaint). If you have any questions about filing a grievance, call Member and Recipient Services at 800-510-9132.
What if I have my own car?
If you have a vehicle or someone you know can give you a ride to an appointment, you may qualify for fuel reimbursement (pay back). To find out if you qualify for the fuel reimbursement program call Member and Recipient Services at 800-510-9132.
Can I cancel my ride after it is scheduled?
Yes. If you no longer need transportation to an appointment, please call Modivcare at 855-759-9600 so they can cancel your ride.
Do I need approval from Alliance Health for transportation?
For certain types of trips, Alliance Health may need to review the request or ask for additional information before we can schedule the trip. This is called preauthorization. Types of trips that may require preauthorization include:
- Trips further than 75 miles from your pick-up location
- Trips out of state that are further than 75 miles from your pick-up location
- Trips in an ambulance that were not an emergency
- Trips that will require overnight stays
If you disagree with a decision made about your transportation, you have the right to appeal our decision. If you have any questions about filing an appeal, call Member and Recipient Services at 800-510-9132.
What if I have to stay overnight for my appointment?
You may also request lodging (hotel) when an appointment requires more than 3 hours of travel or if your medical condition or treatment requires an overnight stay near the location of the provider. If you need an attendant to go with you to your appointment their lodging will also be covered.
In some cases, certain meals may be covered for members and attendants:
- Breakfast: if a member leaves for an appointment before 6 a.m.
- Lunch: if a member is approved for overnight lodging
- Dinner: if a member will not return from a trip before 8 p.m.
Where can I learn more about NEMT?
For more information about NEMT, call Member and Recipient Services at 800-510-9132. They can provide information such as:
- How to request, schedule, or cancel a ride
- Any limits on non-emergency medical transportation services
- Expected member conduct and procedures for “no-shows”
- How to get mileage reimbursement if you use your own car
