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There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

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Services for Specialty Populations

Special resources are available for certain groups of people. Learn more on this page.

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Care for Minors

Medicaid beneficiaries under age 21 can get screening, diagnostic, and treatment services that are needed to improve or maintain their health even if the requested service is not covered under Medicaid. This means children under age 21 can get services over their benefit limits or even if the service is no longer covered under Medicaid.

Each service request is reviewed to see if it meets the criteria. To request a service, email a complete Non-Covered State Medicaid Plan Services Request Form for Recipients Under the Age of 21 to the Alliance Health Utilization Management Department at UMoutofnetwork@AllianceHealthPlan.org.

For more information, call Member and Recipient Services at 800-510-9132 Monday through Saturday from 7 a.m. to 6 p.m.

Priority Care for Pregnant Women

Pregnant women who use controlled substances, including alcohol or injection drugs, may get services through Alliance right away.

To access services or learn more, call Member and Recipient Services at 800-510-9132 Monday through Saturday from 7 a.m. to 6 p.m.

People Involved in the Justice System

Alliance makes sure that people involved in the justice system, as well as those leaving jail or prison, are connected to the care they need in the community. Alliance uses a team of care managers to help support these individuals.

Veterans Resources

The Veterans Crisis Line connects veterans in crisis and their loved ones with trained Department of Veterans Affairs responders through a confidential toll-free hotline, online chat, or text. Veterans and their loved ones can call (800) 273-8255 and press 1, chat online, or send a text message to 838255 to receive confidential (private) support 24 hours a day, 7 days a week, 365 days a year.

This article explains some of the behavioral health problems veterans who have served in Afghanistan and Iraq may face, including substance use, post-traumatic stress disorder (PTSD), depression, and suicide. It also lists screening tools and interventions.

More information and resources are available from the U.S. Substance Abuse and Mental Health Services Administration (SAMHSA).

  • Care for Minors
  • Priority Care for Pregnant Women
  • People Involved in the Justice System
  • Veterans Resources