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There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

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The Alliance Health Member Portal

The Alliance Health Member Portal provides access to a variety of valuable information about your health plan and your health care.

Young woman working on a laptop at home.

The Alliance Health Member Portal provides access to a variety of valuable information about your health plan and your health care. It lets you:

  • View your member profile, including your contact information, how you prefer to be contacted, and people in your contact list
  • See details about the services covered by your benefit plan
  • View your care plan, personal goals, and learning resources
  • View or add lab results and your list of medicines
  • Send messages to your care manager
  • View information about your primary care provider and other providers
  • Request a change to your primary care provider or care manager
  • See your claims history
  • Request a Medicaid card or member handbook
  • View letters sent to you by Alliance Health
  • Learn how to submit a grievance or view past grievances
  • Learn how to submit an appeal or view past appeals

To set up an account to access the Member Portal, email MemberPortal@AllianceHealthPlan.org or call 919-678-5407.