We hope we serve you well. If you are unhappy or have a complaint with any of your state-funded behavioral health, intellectual and developmental disability (I/DD) or traumatic brain injury (TBI) state-funded services, case manager, Alliance Health or service provider, you may contact us by phone, mail or email:
Phone: Call Member and Recipient Services at 800-510-9132 Monday through Saturday, 7 a.m.–6 p.m. After these hours, you may leave a message.
Mail: You can write us with your complaint to:
Quality Management Department
Attn: Complaints and Grievances
5200 W. Paramount Parkway, Suite 200
Morrisville, NC 27560
Email: [email protected]
Contacting us with a complaint means that you are unhappy with Alliance Health, your provider or your services. Most problems like this can be solved right away. Whether we solve your problem right away or need to do some work, we will record your call, your concern and our solution. We will inform you that we have received your complaint in writing. We will also send you a written notice when we have finished working on your complaint.
You can ask a family member, a friend, your provider or a legal representative to help you with your complaint. If you need our help because of a hearing or vision impairment, or if you need translation services or help filling out any forms, we can help you.