There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid.

Website Search

Use the search function below to search AllianceHealthPlan.org

Filter content by audience:

Home / NC Medicaid Direct / NC Medicaid Ombudsman Program

NC Medicaid Ombudsman Program

Learn more here about the education and advocacy offered by the NC Medicaid Ombudsman Program.

woman in gray and black sweater holding white and black iphone case

The Medicaid Ombudsman provides education and advocacy for Medicaid beneficiaries whether they are in NC Medicaid Managed Care or NC Medicaid Direct. The NC Medicaid Ombudsman provides issue resolution for NC Medicaid Managed Care members. The NC Medicaid Ombudsman is a resource you can use when you have been unable to resolve issues with Alliance Health or your PCP.

The NC Medicaid Ombudsman can offer help if you cannot get access to health care, connect you to other resources, and help you understand your rights and responsibilities. You may contact the NC Medicaid Ombudsman at 1-877-201-3750 or visit the Ombudsman website.

Was this page helpful?

To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services at 800-510-9132 (Relay 711).

Member and Recipient Services

Behavioral Health Crisis Line

Member and Recipient Services

Behavioral Health Crisis Line

Website Search

NC Medicaid Ombudsman Program

Beneficiary Quicklinks

For Health Care Providers

Alliance Health