Skip to main content

There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

Provider Central Search

Use the search function below to search Provider Central

Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

Left Arrow Icon Back to Provider Updates

08/04/2026

EVV Providers - Important PCS Rate Increase Information

As recently communicated, there has been a rate increase for Personal Care Services.

Specifically, EVV Providers billing 99509 HA and 99509 HB will need to update the rate within our EVV vendor system, HHAeXchange, prior to billing services for DOS beginning August 1, 2026. If this is not completed prior to billing, providers will need to send replacement claims to receive reimbursement at the higher rate.

Instructions for rate management can be found in HHA’s Knowledge Base.

Please email our EVV Help Desk if you have any questions.

Latest Provider Updates