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There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid. Access an NCDHHS toolkit of materials helpful in sharing this information.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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09/14/2026

All Provider Meeting

The next All Provider meeting will be held on Wednesday, September 16, from 1:00 p.m. to 3:00 p.m. Registration is required. 

Latest Provider Updates

09/15/2026
Traumatic Brain Injury Relative as Provider (TBI RAP) Now Available
Alliance is happy to announce that TBI RAP codes are now available and effective as of September 1, 2026.  Providers who want to add these codes to their contract must submit a Comprehensive Provider Application.  Providers must work with the member's care manager to determine if TBI RAP is...
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09/15/2026
Revised Clinical Coverage Policy Published
Alliance Health has published a revised clinical coverage policy to the website. CCP-102 Non-Covered Benefits outlines the-principles that Alliance uses to determine whether a requested service is a non-covered benefit under the member's applicable benefit package. Use this CCP only when there is...
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09/15/2026
Jiva Production System Maintenance Scheduled on September 19
The Jiva Production Environment will be down for maintenance at 6:00 PM EST on September 19, 2026. The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal. On this date, Jiva Production will not be accessible from: Start Date and...
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