Skip to main content

There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

Provider Central Search

Use the search function below to search Provider Central

Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

Left Arrow Icon Back to Provider Updates

07/21/2026

Jiva Production System Maintenance Scheduled on July 25

The Jiva Production Environment will be down for maintenance at 8:00 PM EST on July 25, 2026.

The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal.

On this date, Jiva Production will not be accessible from:

Start Date and Time: July 25, 2026 @ 8:00 PM EST

End Date and Time: July 26, 2026 @ 10:00 AM EST

Latest Provider Updates