We hope our health plan serves you well. If you are unhappy or have a complaint, you may talk with your primary care provider, and you may call Member and Recipient Services at 800-510-9132 or write to us.
A grievance and a complaint are the same things. Contacting us with a grievance means that you are unhappy with your health plan, your provider, or your health services. Most problems like this can be solved right away. Whether we solve your problem right away or need to do some work, we will record your call, your problem, and our solution. We will inform you that we have received your grievance in writing. We will also send you a written notice when we have finished working on your grievance.
You can ask a family member, a friend, your provider, or a legal representative to help you with your complaint. If you need our help because of a hearing or vision impairment, or if you need translation services, or help filling out any forms, we can help you.
You can contact us by phone or in writing:
- PHONE: Call Member and Recipient Services Monday through Saturday, 7 a.m. to 6 p.m at 800-510-9132. After these hours you may leave a message and we will contact you during the next business day.
- MAIL: You can write us with your complaint to
Quality Management Department
Attn: Complaints and Grievances
5200 W. Paramount Parkway, Suite 200
Morrisville, NC 27560
- EMAIL: [email protected]