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There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid. Access an NCDHHS toolkit of materials helpful in sharing this information.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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09/22/2026

Alliance Claims System (ACS) 01.45.00 Build Scheduled for September 24

The next Alliance Claims System (ACS) build is scheduled for Thursday, September 24, 2026. The system will be unavailable starting at 5:00 p.m. and should be completed by 9:00 p.m. Please make sure you are logged out of the Alliance Claims System (ACS) before 5:00 p.m.

Latest Provider Updates

09/22/2026
Jiva Production System Maintenance Scheduled on September 26
The Jiva Production Environment will be down for maintenance at 8:00 PM EST on September 26, 2026. The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal. On this date, Jiva Production will not be accessible from: Start Date and...
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09/21/2026
Provider Education Sessions: Enrollment & Claims Support
Alliance Health offers an e-learning session to support providers with enrollment and claims processes. Claims and Enrollment Overview The e-Learning session is offered by the Claims and Enrollment departments. This session covers essential information from the Claims and Enrollment Guide,...
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09/21/2026
Alliance Advisory Provider Council (BH/IDD/TBI) 2026 Schedule
Alliance invites all contracted providers of BH/IDD/TBI services to attend the Alliance Advisory Provider Council (BH/IDD/TBI)) every fourth Tuesday of the month from 1:00 p.m. to 3:00 p.m. All participants must register to attend.  Registration links are listed below. The first hour of the...
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