Accessing Medicaid Direct Services
Members can access many kinds of behavioral health care services and supports, in a variety of ways. You can get most behavioral health services by contacting an in-network behavioral health provider directly. You can find a provider in the online Provider Search tool.
As an Alliance member, you may be eligible for care management services. If you are eligible for care management, your care manager will help refer you to needed services and coordinate your care. Contact your care manager at any time, 24 hours a day, 7 days a week.
Also, Alliance Member and Recipient Services representatives can help you find needed health care services. A representative can connect you directly with behavioral health services or refer you to services and supports to individuals with intellectual and developmental disabilities.
You can reach Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. at 800-510-9132.
If you are having a behavioral health crisis or need urgent behavioral health care, contact your provider directly if you are in treatment or contact the Alliance behavioral health crisis line at 877-223-4617, 24 hours a day, 7 days a week. A licensed behavioral health professional will refer you to the care you need.
How Alliance Health (the LME/MCO) Works
Alliance Health provides Medicaid beneficiaries with behavioral health, intellectual/developmental disability (I/DD) and traumatic brain injury (TBI) services to meet their needs. Alliance Health works closely with the rest of the NC Medicaid Direct program, including services provided by Community Care of North Carolina (CCNC), Community Alternatives Program for Children (CAP/C) or Community Alternatives Program for Disabled Adults (CAP/DA).
