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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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06/18/2026

New Clinical Coverage Policy Published

Alliance Health has published a new clinical coverage policy to the website. CCP-106 Enhanced Residential Support Level 4 outlines the general principles that Alliance Health Plan (Alliance) will use to make service request determinations for Enhanced Residential Supports Level 4 services.

Latest Provider Updates

06/18/2026
Enhancements to Back-Up Staffing and CLS Utilization Reporting
Alliance Health is offering two training sessions designed to review recent enhancements to the reporting processes for Innovations Waiver Back-Up Staffing (BUS) and Community Living and Supports (CLS) Utilization. These sessions will provide an overview of the rationale behind the enhancements, as...
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06/18/2026
Updates to NC-TOPPS Questions and Services
Effective July 1, 2026, NC-TOPPS will implement updates that include modifications to existing questions as well as the addition of new questions and services within the NC-TOPPS interviews. If you are using printed copies of the interviews or manual, please ensure you reference the most current...
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06/17/2026
Clinical Coverage Policy updates
Two clinical coverage policies have been updated on the Alliance Health website: CCP-100-Experimental-and-Investigational-Services CCP-101-Benefit-Exhaustion  
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