There are Federal changes to Medicaid and new laws are changing the rules for NC Medicaid. Some people with Medicaid will have to follow new rules to keep their coverage. For more information, visit Medicaid is Changing | NC Medicaid.

Effective July 1, 2026, WakeMed is no longer in Alliance’s network for Tailored Plan services. Services provided by WakeMed after this date may be treated as out-of-network. Get full details here.

Member and Recipient Services: 800-510-9132 | BH Crisis Line: 877-223-4617

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      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
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Pick a Site or Login
- - Members sites
- - Providers sites
    - Provider Central
    - Provider Portal
Alliance Resources
- - Staying in Touch – Including Hours of Operation
    - Staying in Touch
    - Member and Recipient Services
      800-510-9132 or Relay: 711
      For help with non-emergency issues and questions, call Member and Recipient Services Monday through Saturday from 7 a.m. to 6 p.m. Please leave a message if you call us after these hours with a non-urgent request. We will call you back within 1 business day.
      
      Behavioral Health Crisis Line
      877-223-4617 (24 hours a day, 7 days a week)
      If you are in danger or need immediate medical attention, call 911.
      If you are thinking of hurting yourself or others, or are in emotional or mental pain or distress, call the Behavioral Health Crisis Line at 877-223-4617 at any time, 24 hours a day, 7 days a week. You can speak with someone who will listen and help.
  - News and Media
    - News and Media
    - See our 2025 Annual Report
  - Our Community Presence
    - Our Community Presence
  - Document Library and Glossary
    - Document Library and Glossary
      - Document Library – Access our full library of public documents for members, recipients, beneficiaries, and providers.
      - Glossary of Terms
  - Governance and Leadership
    - Governance and Leadership
  - Working with Alliance – Including Careers at Alliance
    - Working with Alliance

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To learn more about enrolling for services as part of the Alliance Health Plan, contact Member and Recipient Services at 800-510-9132 (Relay 711).

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