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NC Medicaid Behavioral Health and Intellectual/Developmental Disabilities Tailored Plans will launch July 1, 2024. Choice period ends on May 15, 2024. Please call to select your PCP. Find PCPs available in our health plan.

Effective February 1, 2024, citizens of Harnett County are being served by Alliance Health. Access more information for health plan participants or for providers.

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Provider Support: 855-759-9700
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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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04/24/2024

Jiva Provider Portal

Beginning May 1, 2024, due to the implementation of the Jiva Provider Portal, Alliance Health will accept behavioral health retrospective requests for services that will be reviewed for medical necessity for dates of service 5/1/2024 through 6/30/2024. Effective October 1, 2024 all prior authorization request rules will apply.

Latest Provider Updates

05/03/2024
Site Determination
The provider address listed on claims, including street address line 1, street address line 2, city, state, and zip+ 4, must match the spelling and formatting of the provider address listed in NCTracks. The match does not need to be case-sensitive, but providers must be aware of abbreviations and...
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05/03/2024
NCDHHS Tele-Town Hall on May 7: Medicaid Expansion, Who is Eligible and How to Apply
NCDHHS will host a live tele-town hall on May 7 from 6 to 7 pm to discuss Medicaid expansion resources, those newly eligible and how to apply for health coverage. North Carolina Medicaid now covers more people ages 19 through 64 years. People who did not qualify for Medicaid in the past may now...
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05/02/2024
Important Information Regarding Jiva and Authorization Process for In-Network Providers
To ease the process of provider submissions for authorizations in the new Jiva Provider Portal, Alliance Health has changed how you search/add providers to an authorization request. Effective May 1, 2024, authorizations will no longer be site-specific and will be authorized at the provider level....
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Alliance Provider Support is available to answer provider questions about authorization, billing, claims, enrollment, ACS, or other issues.

Call 855-759-9700 Monday-Saturday from 7:00am-6:00pm.