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Alliance members impacted by the launch of the Child and Families Specialty Plan (CFSP) are invited to get more information by contacting Healthy Blue Care Together (HBCT) at 844-594-5072 or [email protected], or by contacting the NC Medicaid Ombudsman at 1-877-201-3750.

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Provider Updates

These updates support providers by highlighting new classes, trainings, resources, chats, procedures, and programs. You will also find advice and guidance for providers. Subscribe to updates or See Alliance News

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05/26/2026

Jiva Production System Maintenance Scheduled

The Jiva Production Environment will be down for maintenance at 8:00 PM EST on May 30, 2026.

The Jiva Production Environment includes the Jiva Nurse/Core Portal, Jiva Provider Portal, and Jiva Member Portal.

On this date, Jiva Production will not be accessible from:

Start Date and Time: May 30, 2026 @ 8:00 PM EST

End Date and Time: May 31, 2026 @ 10:00 AM EST

Latest Provider Updates

05/25/2026
Provider Education Sessions: Enrollment & Claims Support
Alliance Health is offering two valuable weekly sessions to support providers with enrollment and claims processes: Claims and Enrollment Overview Presented by the Claims and Enrollment departments, this session covers essential information from the Claims and Enrollment Guide, including the...
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05/21/2026
New Alliance Health Clinical Coverage Policy
Alliance has posted CCP-105, Medical Necessity. The policy will be effective June 19, 2026.
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05/21/2026
Revised Alliance Health Clinical Coverage Policy
Alliance has posted a revised CCP-104, Non-Emergency Medical Transportation, effective immediately.
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